EF Seller Coaching Manager, External Fulfillment

Amazon; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

Join a forward-thinking company as a Seller Coaching Manager, where you'll lead a team dedicated to enhancing seller success on an expansive marketplace platform. In this pivotal role, you will develop and execute strategic initiatives that drive performance excellence while fostering a culture of continuous improvement. Your expertise in program management and data analysis will be crucial as you implement scalable coaching methodologies and manage relationships across various teams. This is an exciting opportunity to make a significant impact in a fast-paced, innovative environment that values diversity and inclusion.

Qualificações

• 3+ years of program or project management experience required.
• Advanced knowledge of Excel and SQL is essential.

Responsabilidades

• Lead a team of Seller Coaching specialists to enhance seller performance.
• Drive continuous process improvements through data analysis.

Conhecimentos

Program Management

Process Improvement

Data Analysis

Stakeholder Management

Problem Solving

Communication Skills

Fluency in English

Formação académica

Bachelor's Degree

Ferramentas

Excel

SQL

Descrição da oferta de emprego

EF Seller Coaching Manager, External Fulfillment

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon LatAm Marketplace team!
We're seeking a dynamic Seller Coaching Manager to lead our External Fulfillment team in driving seller success across Amazon's marketplace. In this role, you'll develop and execute strategic initiatives to enhance seller performance, drive adoption of new features, and scale our coaching program while leading a team of specialists.

Key Responsibilities

1. Leadership & Strategy
   • Lead a team of Seller Coaching specialists, driving performance excellence and career development
   • Partner with Program teams to define and execute coaching strategies that enhance seller success
   • Design and implement scalable coaching methodologies and quality standards
2. Program Management & Analytics
   • Drive continuous process improvements through data analysis and performance metrics
   • Identify opportunities and implement solutions to optimize seller operations
   • Develop and standardize coaching frameworks for consistent program delivery
3. Stakeholder & Seller Success
   • Manage relationships with cross-functional teams to drive program improvements
   • Lead resolution of complex seller escalations while supporting team development
   • Guide sellers through operational processes and new feature adoption while ensuring compliance

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience identifying and resolving complex issues
• Ability to work in a fast-paced environment where continuous innovation is desired

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.