Business Account Specialist - Sao Paulo (F / M / X)

LittleBig Connection; São Paulo; Presencial; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A global digital service company in São Paulo is seeking a Business Account Specialist to ensure client satisfaction and retention. The ideal candidate will have a degree in Business or related fields and at least 2 years of experience in customer support. Responsibilities include onboarding clients, managing projects, and working closely with Account Managers. Strong communication skills in Portuguese and English are required. The role offers a vibrant workplace and robust training opportunities.

Serviços

International community with 110+ nationalities

Robust training system with 250+ modules

Vibrant workplace with frequent events

Strong CSR commitments

Qualificações

• Minimum 2 years of experience in Customer Support, Account Management, or a related service field.
• Comfortable working both independently and as part of a team.

Responsabilidades

• Ensure satisfaction and retention of your client portfolio.
• Onboard suppliers and clients onto the platform.
• Create and validate new projects.
• Monitor project renewals and manage purchase order receptions.
• Maintain alignment and collaboration with Account Managers.
• Ensure seamless billing process with Finance team.
• Improve sales administration processes.

Conhecimentos

Strong interpersonal skills

Excellent communication skills in Portuguese and English

Analytical mindset

Formação académica

Degree in Communication, Management, IT, Business, or similar

Descrição da oferta de emprego

Job description

We are looking for a Business Account Specialist to play a key role in ensuring the continued success and satisfaction of our rapidly growing customer base.

Your Role

You will contribute to our clients’ success by :

• Ensuring the satisfaction and retention of your client portfolio.
• Onboarding suppliers and clients onto our platform to guarantee optimal use of our services.
• Creating and validating new projects — verifying the correct configuration of supplier and client profiles, validating legal documents, and processing purchase orders.
• Closely monitoring project renewals and managing purchase order receptions.
• Maintaining strong alignment and collaboration with Account Managers.
• Ensuring a seamless billing process through close coordination with the Finance team.
• Continuously improving our sales administration processes by sharing feedback and ideas that enhance the value we deliver to clients.
• Providing additional support when needed to meet business objectives.

About You

You are an enthusiastic, detail-oriented professional who enjoys working with people and solving problems.

Ideal Candidate Profile

• Strong interpersonal skills and a positive, proactive attitude.
• Excellent communication skills in Portuguese and English.
• Minimum 2 years of experience in Customer Support, Account Management, or a related service field (preferably within digital products).
• A degree in Communication, Management, IT, Business, or a similar field.
• Analytical mindset with the ability to manage complexity and pay close attention to detail.
• Comfortable working both independently and as part of a team.

What we offer

• An international community bringing together 110+ different nationalities
• An environment where trust has a central place : 70% of our key leaders started their careers at the first level of responsibilities
• A robust training system with our internal Academy and 250+ available modules
• A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)
• Strong commitments to CSR notably through participation in our WeCare Together program

Our Hiring Process

• Short phone call with our talent acquisition team to discuss about your ambitions and how they align with Mantu's mission.
• First interview with your future manager or director. In this interview you will know more about your role, your mission, the challenges, and the skills we value.
• Second interview with a senior leader or your future teammates. This is the time to share what you've discovered about us and how thrilled you are to join us and how well we fit with your expectation.
• Third with the department director. If we are a perfect match, this interview might just end with a job offer.

The recruitment process may vary depending on the candidate's profile.

LittleBIG Connection is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.