Brazil - Back Office Representative

Tier1usa; Brasil; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A healthcare management company in Brazil is seeking a Back Office Representative to maintain smooth billing and insurance operations. Responsibilities include verifying insurance coverage, processing medical billing, and providing chat support for inquiries. Ideal candidates will have experience in medical billing, excellent communication skills, and a problem-solving mindset. This remote position offers training and competitive USD pay.

Serviços

Remote work

Training and development

USD pay

Qualificações

• Prior experience in healthcare, insurance, or billing is a significant plus.
• Ability to understand complex information and explain it clearly.

Responsabilidades

• Confirm patients’ insurance coverage details and verify eligibility.
• Review claims, prepare invoices, and ensure accurate billing.
• Process and submit insurance claims for quicker reimbursements.
• Accurately record patient information, insurance details, and billing codes.
• Provide real-time assistance through chat for billing inquiries.
• Work closely with team members and escalate issues when necessary.
• Address issues patiently and proactively, adopting a solutions-focused mindset.

Conhecimentos

Experience in medical billing or insurance verification

Attention to detail

Comfort with technology

Great communication skills

Problem-solving mindset

Empathy and patience

Willingness to learn

Descrição da oferta de emprego

Position Summary

As a Back Office Representative, you’ll keep our billing and insurance operations running smoothly. This role goes beyond billing—you may also order contact lenses, handle data entry, manage supply inventory, confirm insurance coverage, answer billing questions via chat, and support daily tasks to make it easier for patients and providers.

Key Responsibilities

• Insurance verification: Confirm patients’ insurance coverage details, verify eligibility, and enter data accurately.
• Medical billing: Review claims, prepare invoices, and ensure billing is accurate and efficient.
• Insurance claims submission: Process and submit insurance claims promptly to facilitate quicker reimbursements.
• Data entry and documentation: Accurately record patient information, insurance details, and billing codes.
• Chat support: Provide real-time assistance through chat, answering inquiries about billing, insurance claims, and account-related topics with a friendly approach.
• Collaboration and communication: Work closely with team members, share updates, and escalates issues when necessary.
• Problem solving: Address issues patiently and proactively, adopting a solutions-focused mindset and escalating complex matters appropriately.

What You’ll Bring to the Team

• Experience in medical billing or insurance verification – Prior experience in healthcare, insurance, or billing is a significant plus.
• An eye for detail – You catch the small stuff because you know accuracy matters.
• Comfort with tech – You’re at ease with online tools, billing software, and chat platforms, and you pick up new systems quickly.
• Great communication skills – You’re friendly, clear, and can explain complex info in a way anyone can understand.
• A problem‑solving mindset – You’re proactive, positive, and love tackling challenges as they arise.
• Empathy and patience – You bring a compassionate, patient‑centered approach to sensitive healthcare topics.
• A willingness to learn – You’re adaptable, curious, and always ready to grow your skills.

Perks of Working with Teem

• Remote work – Skip the commute and work from wherever you’re most comfortable.
• Training and development – We support your growth with training to build up your skills.
• USD pay – Get paid in U.S. dollars for your work.