Auxiliar de Recepção | Motto By Hilton Recife - IMPLANTAÇÃO DE HOTEL

Atlantica Hospitality International; Manaus; Presencial; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A hospitality company in Recife seeks a Hotel Assistant to manage guest interactions and accommodations. Responsibilities include handling check-ins, managing requests, and ensuring guest satisfaction. Ideal candidates will have strong communication skills and a service-oriented mindset, along with the ability to handle multiple tasks efficiently. This position offers a range of benefits including medical and dental plans, meal vouchers, and transportation vouchers.

Serviços

Medical plan

Dental plan

Transportation voucher

Meal and food vouchers

Life insurance

Responsabilidades

• Open OS on the SIM platform for maintenance services.
• Answer internal and external phone calls, direct to responsible area.
• Check the Order of Services for events to direct guests.
• Review reservations for special requests and assign apartments.
• Deliver RPP (NFC-e's) / RPS to guests.
• Clarify or direct general guest inquiries.
• Identify pending issues or requests through the log book.
• Print extracts for verification.
• Read and update the log book.
• Orient guests about the facilities.
• Provide and deliver apartment keys to guests.
• Perform guest check-in and check-out in the system.
• Close the cash register at the end of the shift.
• Make welcome calls / courtesy calls.
• Receive guests in a courteous manner.
• Request guests to fill out the FNRH with all required fields.
• Request guest documentation at check-in.

Descrição da oferta de emprego

Job description

We are seeking a Hotel Assistant to serve as the first point of contact with our guests and manage all aspects of their accommodations. You will help create a pleasant and memorable stay for our guests, while also developing teamwork and handling daily situations in a friendly manner.

Main responsibilities include:

• Open OS on the SIM platform for maintenance services.
• Answer internal and external phone calls, note requests in the log book, direct to the responsible area, and close the action after receiving feedback and ensuring guest satisfaction.
• Check the Order of Services (OS) for events to direct guests/condominium owners/clients.
• Review each day's reservations to identify special requests, such as extra beds or floor preferences, and pre-determine apartment assignments.
• Deliver RPP (NFC-e's) / RPS to guests.
• Clarify or direct general guest inquiries.
• Identify pending issues or requests through the log book for follow-up and completion.
• Print extracts for verification.
• Read and update the log book.
• Orient guests, condominium owners, and clients about the facilities.
• Provide and deliver apartment keys to guests/condominium owners.
• Perform guest check-in and check-out in the system.
• Close the cash register at the end of the shift.
• Make welcome calls / courtesy calls.
• Receive guests, condominium owners, and clients in a courteous manner.
• Save or print contingency / security reports.
• Request guests, condominium owners, and clients to fill out the FNRH with all required fields.
• Request guest documentation at check-in, following internal and legal standards and procedures.

Additional information

Benefits include:

• Medical plan
• Dental plan
• Transportation voucher
• Meal and food vouchers
• Life insurance