Associate Account Manager

PadSplit; Brasília; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A community-driven housing platform in Brasília is seeking an Associate Account Manager to provide scalable support to hosts. The candidate will manage communication channels, conduct webinars, and analyze data to improve host satisfaction and retention. Ideal candidates should possess strong communication skills, a customer-centric approach, and the ability to adapt in a fast-paced environment. This role is crucial for enhancing host experiences and fostering community engagement.

Qualificações

• Exceptional ability to deliver clear and engaging group presentations and written communication.
• Dedication to helping hosts succeed and find value in PadSplit.
• Experience building scalable success or education programs (customer success, account management, or training background preferred).
• Understanding of account management with the ability to identify and support expansion opportunities.
• Comfort using data to deep-dive and action on issues, and to identify opportunities.
• Familiarity with Salesforce, Slack, and webinar tools.
• Comfortable testing, iterating, and refining new approaches in a startup environment.

Responsabilidades

• Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts.
• Manage a sales pipeline of leads and opportunities to achieve quota target.
• Build and manage proactive communication cadences to ensure consistent host engagement.
• Create scalable content to empower hosts with self-service solutions.
• Use host data to identify common challenges or opportunities and deliver insights.
• Spot and encourage expansion opportunities among 'long-tail' hosts.
• Collect host feedback at scale and share actionable insights with internal teams.
• Cultivate a sense of community among hosts by promoting peer-to-peer learning.
• Onboard hosts that purchase existing PadSplit.
• Periodically reach out to hosts failing to operate within PadSplit standards.

Conhecimentos

Strong Communication Skills

Customer-Centric Mindset

Program Design Skills

Sales & Retention Awareness

Analytical Skills

Tech Savvy

Adaptability

Ferramentas

Salesforce

Slack

Zoom

Google Meet

Descrição da oferta de emprego

The Role We Need:

PadSplit is hiring an Associate Account Manager to help us deliver scalable, high-impact support to our growing community of hosts. Rather than managing a small portfolio individually, this role will engage hundreds of hosts through group channels such as webinars, office hours, email campaigns, and educational resources. The goal is to ensure every host receives meaningful value, clear communication, and the tools they need to succeed on the PadSplit platform. This position plays a critical role in strengthening host retention, satisfaction, and the overall health of our marketplace.

The Person We Are Looking For:

PadSplit needs someone who is a proactive communicator and thrives in both group settings and digital engagement. The ideal candidate brings a customer-first mindset and can balance education, account management, and light sales expansion - all while doing it at scale. This person must be able to excel at simplifying complex ideas, analyzing data to identify opportunities, and build engaging webinars and email programs that drive results. Most importantly, they’re collaborative, adaptable, and energized by working in a dynamic, high-growth environment where cross-functional teamwork is key so we can continue our mission of solving the affordable housing crisis - one room at a time.

Here’s what you’ll do day-to-day:

• Scaled Host Education: Develop and facilitate webinars, office hours, and group sessions to onboard and support large groups of hosts
• Inside Sales Quota: Manage a sales pipeline of leads and opportunities to achieve quota target.
• Programmatic Communication: Build and manage proactive communication cadences (newsletters, best practice updates, playbooks) to ensure consistent host engagement.
• Resource Development: Create scalable content (guides, FAQ updates, videos) to empower hosts with self-service solutions.
• Performance Insights: Use host data to identify common challenges or opportunities across cohorts and deliver insights back to both hosts and internal teams.
• Expansion at Scale: Spot and encourage expansion opportunities among “long-tail” hosts, using playbooks, campaigns, and referral nudges.
• Feedback Loops: Collect host feedback at scale, and share actionable insights with Product, Sales, and Operations to improve the overall host experience.
• Community Building: Cultivate a sense of community among hosts by promoting peer-to-peer learning and highlighting success stories.
• Existing PadSplit Purchases: Onboard hosts that purchase existing PadSplit (“resale hosts”)
• Quality Assurance: Periodically reach out to hosts failing to operate within PadSplit standards & guidelines

Here’s what you’ll need to be successful:

• Strong Communication Skills: Exceptional ability to deliver clear and engaging group presentations and written communication
• Customer-Centric Mindset: Dedication to helping hosts succeed and find value in PadSplit
• Program Design Skills: Experience building scalable success or education programs (customer success, account management, or training background preferred)
• Sales & Retention Awareness: Understanding of account management with the ability to identify and support expansion opportunities
• Analytical Skills: Comfort using data to deep-dive and action on issues, and to identify opportunities
• Tech Savvy: Familiarity with Salesforce, Slack, and webinar tools (Zoom, Google Meet, or similar)
• Adaptability: Comfortable testing, iterating, and refining new approaches in a startup environment

The Interview Process:

• Your application will be reviewed for possible next steps by the Hiring Manager
• If you meet eligibility requirements, the next step would be a phone screen with a member of the PeopleOps team for about thirty (30) minutes
• If warranted, the next step would be a video interview with our Director of Host Success for forty-five (45) minutes
• If warranted, the final step would be a video interview with our Head of Sales thirty (30) minutes
• If warranted, then we move to offer!