Technical Workplace Lead

PwC South Africa; Brussel Hoofdstad; Sur place; Confidentiel; Plein temps

Résumé du poste

PwC Belgium's Products & Technology team is seeking a Digital Workplace Lead to design, implement, and continuously improve digital workplace solutions for end-user environments across Windows, macOS and mobile platforms.

You will transition in-house services to a managed model, manage external suppliers, and partner with internal stakeholders to align IT with business goals. The role requires strong communication and a proactive, structured approach in a dynamic PwC environment.

Qualifications

• Proven track record in facilitating digital workplace experiences and service management.
• Experience managing end-user environments across Windows, macOS and mobile platforms.
• Experience in a managed service environment with supplier relationships.
• Fluency in English; Dutch and/or French advantageous.

Responsabilités

• Lead design, implementation, and continuous improvement of digital workplace solutions.
• Transition in-house services to a managed service model with SLAs.
• Manage external suppliers and ensure value delivery.
• Be a key contact for internal stakeholders; align IT strategy.
• Establish structured ways of working with governance and documentation.
• Collaborate with cross-functional teams to ensure high-quality user experience.

Connaissances

Digital Workplace

Supplier management

Stakeholder engagement

Communication

Proactive problem solving

Formation

IT degree or equivalent experience

Outils

Windows

macOS

Microsoft 365

Mobile platforms

Description du poste

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Information Technology (IT) Management Level Manager Job Description & Summary Contribute to creating a better tomorrow The only way we can tackle the challenges of this fast-changing world is with passionate people. Led by our purpose of building trust and solving important problems, we come together at PwC to address the biggest issues facing the world in a way that drives positive impact. Are you eager to join a team fuelled by open and curious minds? People who are passionate about their work and create new solutions for a new day? Then you’re at the right place. Bring your talent. Learn new skills. Make a positive impact.

As a technology-driven innovator, PwC is establishing a 'digital first' delivery model in collaboration with our clients. This approach encompasses more than just technological advancements: it focuses on innovative methods for addressing complex challenges, creating distinctive experiences, and accelerating business growth by leveraging our core expertise.

The Products & Technology team at PwC plays a pivotal role in this initiative. We are responsible for designing, developing, and scaling products that empower both internal and external clients to advance their digital transformation. Our team supports PwC's business specialists by developing purpose-driven products. Key elements include process optimization, business transformation, the strategic application of advanced technology and data analytics, as well as the adoption of alternative delivery solutions. Our product offerings directly address present-day client challenges and open pathways for future growth. Our digital product teams strive to redefine possibilities through a commitment to client centricity, agile methodologies, and entrepreneurial thinking.

Your impact

As Digital Workplace Lead, you’ll make an impact by:

• Leading the design, implementation, and continuous improvement of digital workplace solutions across audiovisual, collaboration, and connectivity domains.
• Driving the transition from in-house services to a managed service model, ensuring seamless handover, operational excellence, and supplier accountability.
• Managing external suppliers and service providers, ensuring SLAs are met and value is delivered consistently.
• Acting as a key point of contact for internal stakeholders, translating business needs into technical solutions and ensuring alignment with IT strategy.
• Establishing and maintaining a structured way of working, including documentation, process governance, and performance tracking.
• Collaborating with cross-functional teams to ensure a consistent and high-quality user experience across all digital workplace services.

About you

You have a proven track record in facilitating seamless digital workplace experiences and delivering exceptional service management. Your expertise lies in optimizing and managing comprehensive solutions that enhance business operations. You excel in managing operating systems and end-user environments, ensuring the integration of Windows, macOS, and mobile platforms to drive user productivity and satisfaction. With extensive experience in a managed service environment, you adeptly manage supplier relationships, from contract negotiation to performance monitoring and service transition, ensuring alignment with business objectives. You leverage the Microsoft 365 suite to maximize team collaboration, streamlining communication and interaction across all organizational levels. Your approach to hardware recommendations and application management is driven by the goal of enhancing end-user efficiency and system reliability. Through expert application of networking fundamentals, you promote robust connectivity and optimum system performance within the digital workplace. As a structured and proactive professional, you thrive in dynamic environments, prioritizing strategic goals while navigating change and fostering innovation. You possess excellent communication skills to engage successfully with both technical and non-technical stakeholders, ensuring clear understanding and alignment across teams. Your academic background in IT, engineering, or equivalent experience, combined with fluency in English—and additional proficiency in Dutch and/or French equips you to lead and transform service management initiatives within diverse environments.

Life at PwC Belgium

Our culture and workplace are something we’re proud of. Here’s a sneak peek at what life at PwC looks like:

• Flexible work patterns: Achieve the perfect balance between office and home life with our flexible hybrid work arrangements and family-friendly schemes.
• Lifelong learning: Grow with us! Take advantage of our diverse training opportunities and exciting career pathways to explore new disciplines and expertise.
• Flexible rewards: Tailor your benefits to suit your lifestyle with our customizable rewards plan.
• Sustainable mobility: Choose eco-friendly mobility options, from our soon-to-be fully electrified fleet to public transport, shared cars, ebikes, and more.
• Inclusive culture: Thrive in a diverse, inclusive workplace that values and celebrates every individual's contribution.
• Wellbeing focus: Enjoy a positive environment with our comprehensive wellbeing programs, engaging sports communities, and confidential support for all your professional and personal challenges.
• Global network: Expand your horizons with opportunities to work abroad and tap into extensive industry expertise within the PwC network.
• Let’s build something great together.

What are you waiting for?

Equal Opportunity Employer statement

At PwC, we are dedicated to building a diverse, inclusive, and authentic environment. We are committed to providing equal employment opportunities for all candidates and employees, regardless of race, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any other characteristic protected by law. We believe that a diverse and inclusive workplace drives innovation and strengthens our ability to serve our people, clients and communities. Join us in fostering a culture where everyone feels valued, respected and empowered to achieve their full potential. Additionally, we provide reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements 0% Available for Work Visa Sponsorship? No Government Clearance Required? Yes Job Posting End Date

Are you ready to make a difference?

Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.