Support Analyst (CapDev)

NATO - Supreme Headquarters Allied Powers Europe (SHAPE); Henegouwen; Sur place; EUR 58 000 - 67 000; Plein temps

Résumé du poste

Supreme Headquarters Allied Powers Europe (SHAPE) in Mons, Belgium seeks a Support Analyst to oversee CIMIC data and analytics, ensuring data integrity and secure handling in NATO operations. You will manage data inputs for the NCAAC, build dashboards, and train users in visualization tools.

The role requires 2+ years in information/data management, knowledge of NATO processes, and experience with large data sets. NATO environment with TDY may be required.

Qualifications

• 2+ years of post-related experience in information/data management or analytics.
• Experience with large structured and unstructured data sets.
• Knowledge of NATO data protection regulations.

Responsabilités

• Provide inputs for CIMIC analytics throughout the development cycle.
• Organise data per analysts' needs and ensure accuracy.
• Present findings via dashboards and reports to aid decisions.
• Ensure data integrity and handling of sensitive information.

Connaissances

Data management

Data analytics

Large data sets

NATO data requirements

Data visualization

Formation

Higher secondary education + tech cert (3 yrs exp)

Secondary + advanced vocational training (5 yrs)

Outils

TOPFAS

NCOP

MAVEN

Description du poste

Post Context Supreme Headquarters Allied Powers Europe (SHAPE) provides an integrated Strategic Effects framework, employing a multi-domain and multi-region focus to create a 360-degree approach, with the flexibility to enable, upon direction, a seamless transition from Baseline Activities and Current Operations (BACO) up to the Maximum Level of Effort (MLE). SHAPE supports SACEUR in fulfilling his terms of reference, as directed by the North Atlantic Council.

Primary Location

Belgium-Mons

Schedule

Full-time

Application Deadline

02-Oct-2026, 5:59:00 PM

Salary (Pay Basis)

5,393.24

Grade

NATO Grade G12

The J9 Cooperation and Liaison Division provides overarching direction, coordination and advice across ACO on interaction between the Civil and Military entities.

The Support Analyst provides Systems oversight, including the data management, data collection requirements and operationalization of the NATO CIMIC Analysis and Assessment Capability (NCAAC) throughout ACO and in coordination with NATO HQ.

• Principal Duties The incumbent's duties are:
• Provide ACO’s data specific inputs as contribution to the Capability Development process through all its phases during the NCAAC development, including inputs for the development of NATO’s CIMIC database/area of interest and the articulation of data for the development and update of tools answering ACO’s CIMIC Community of Interest (CoI) dashboards.
• Gather and organise data as per the CIMIC analysts requirements and ensure its accuracy and completeness.
• Present findings through reports, dashboards, and visual representations to aid decision-making.
• Contribute to ensure data integrity, to the protection of sensitive information, in accordance with NATO regulations and directives.
• Provide guidance to deliver training for the preparation and the delivery of data using visualisation tools and dashboards in the NCAAC.
• Provide the NCAAC with existing data digested from other existing Functional Area Systems in ACO, and from similar initiatives by the Resilience Committee in NATO HQ (IS) and other relevant stakeholders.
• Provide CIMIC data to other Functional Area Systems in ACO if required.
• Special Requirements and Additional Duties The employee may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract
• The incumbent may be required to undertake TDY assignments both within and without NATO’s boundaries and be willing to work unsocial hours.

The work is normally performed in a Normal NATO office working environment.

Normal Working Conditions apply.

The risk of injury is categorised as No risk / risk might increase when deployed.

• Essential Qualifications
• Professional/Experience
• Minimum of 2 years post-related experience relating to information and data management, analytics or a related field in line with expertise and competencies outlined for this role.
• Experience managing large and complex data sets, including both structured (e.g., relational databases, time-series data) and unstructured data (e.g., natural language, sensor data).
• Experience with data processing (regular and distributed), data transformation, integration and analysis, including cleaning, and pre-processing of structured and unstructured data for statistical modelling.
• Experience with NATO or national Intelligence Requirements Management and Request for Information processes.
• Experience with protecting, managing, and storing sensitive and classified information, in accordance with NATO regulations and directives.
• Education/Training Higher Secondary education and completed higher vocational training in information technology, economics, statistics, operations research or related discipline leading to a formal technical or professional certification with 3 years function related experience, or Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years post related experience.
• Language English - SLP 3333 - (Listening, Speaking, Reading and Writing)
• Desirable Qualifications
• Professional Experience
• Experience in briefing and communicating analytical products with senior military and civilian staff.
• Practical experience using big data ecosystems.
• Knowledge of NATO software application services e.g.TOPFAS, NCOP, MAVEN Smart System or national equivalent.
• Experience designing and delivering training for the use of information systems and processes.
• Attributes/Competencies Personal Attributes: The range of personal attributes required for this post are very demanding and exacting, but without them the function will fail. Foremost, an analytical mind is needed to identify and evaluate complex and competing issues and that can develop imaginative yet still pragmatic solutions. Inter-personal skills must also be highly developed. The post holder will be working in an international community where different cultural values and styles exist. The holder will need to be able to work successfully with staff at all levels of the organization, from the lower ranks during the analysis work up to the highest levels when presenting findings and recommendations. This requires tact, judgement and agility. High standards of personal and professional behavior and moral courage are also needed.
• Professional Contacts: The incumbent must be comfortable to engage with a range of individuals from across ACO SHAPE and also with the NATO Command Structure and Partner nations. This will be a mixture of Military and Civilian personnel. The individual must have a high level of understanding and be cognizant of sensitivities with an international environment.

REMARKS:

Duration of contract:

The successful candidate will fill this post as a Project Linked NATO International Civilian (PLN) with a three-year definite duration contract within the NATO 2030 Agenda. On expiry of this term the PLN will be deleted or absorbed into the ceiling pending approval or will exceptionally be considered for extension.

The salary will be the basic entry-level monthly salary defined by the NATO Grade of the post, which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions.

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement, and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations.

Building integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency, and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of a similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements.

We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all of the criteria listed within this job description.

Final remarks:

• Only nationals from the 32 NATO member states can apply for vacancies at SHAPE.
• Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.
• Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date.
• Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.
• NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.
• As part of the recruitment process, the organization may review publicly available information to assess potential conflicts of interest, reputational risks, or behaviours inconsistent with the organization’s values.