Supervisor QA Complaints

Johnson & Johnson Innovative Medicine; Beerse; Sur place; EUR 72 500 - 115 230; Plein temps

Résumé du poste

Johnson & Johnson Innovative Medicine Beerse site is seeking a Supervisor QA Complaints to lead the Quality Assurance Complaints team. You will review investigations, ensure scientific soundness, and drive improvements across Commercial Supply operations.

Responsibilities include coaching a team, handling NC/CAPA investigations, and enabling inspection readiness with cross-functional partners.

Qualifications

• University degree in a scientific discipline (pharmaceutical, chemical, or biological sciences) or equivalent experience.
• 3 years of experience in a regulated environment, including complaint or quality investigations.
• Strong knowledge of investigations, complaint handling, and CAPA processes.
• Understanding of cGMP, Good Documentation Practices, and global regulatory expectations.
• Ability to review technical data and identify gaps or inconsistencies.
• Strong critical thinking and ability to assess whether conclusions are supported by evidence.
• Ability to evaluate risk and apply appropriate escalation.
• Demonstrated ability to write clear, concise documentation and provide professional, actionable feedback.
• Clear communication skills, with the ability to provide structured and practical feedback.
• Strong organizational skills and ability to manage multiple priorities.
• Comfortable working independently and collaborating across teams.
• Demonstrate an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices.

Responsabilités

• Review and approve complaint records throughout the full investigation lifecycle with evidence-based conclusions.
• Assess risk, review corrective and preventive actions, and involve right stakeholders.
• Identify patterns and propose improvements to complaint processes and support decisions.
• Manage and develop a team of Quality complaints associates to meet objectives.
• Lead complex NC/CAPA investigations related to complaints and support inspections.
• Represent the complaint process in projects and promote quality practices across the organization.

Connaissances

Complaint management

Investigations

People management

Quality systems

Formation

Science degree

Outils

CAPA processes

Description du poste

At Johnson & J&N, we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & J&N is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & J&N, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Quality

Job Sub Function

Quality Assurance

Job Category

Professional

All Job Posting Locations

Beerse, Antwerp, Belgium

Job Description

Purpose

We are looking for a Supervisor QA Complaints to join the Quality Assurance Complaints team in Beerse, Belgium.

The Quality Department at the J&J IMSC Beerse site is dedicated to ensuring that all Good Manufacturing Practice (GMP) activities related to manufacturing, packaging, labeling, testing, release, and distribution of products from the Campus Belgium adhere to GMP regulations. The Complaint Team is responsible for handling, reviewing and approving market complaints.

If you enjoy collaborating across teams, and improving processes, coaching other people and you have a passion for quality in a dynamic pharmaceutical production environment, this could be a great opportunity to make an impact while working closely with diverse business partners.

As Supervisor QA complaints you are responsible for reviewing and approving complaint investigations, ensuring they are complete, scientifically sound, and compliant. The role also contributes to complex investigations and process improvements across Commercial Supply operations.

Responsibilities

• In this role, you review and approve complaint records throughout the full investigation lifecycle. This includes confirming that investigations are complete, that root cause analyses are well supported, and that conclusions are based on clear evidence.
• You assess risks, review corrective and preventive actions defined because of a complaint investigation and check that the right stakeholders are involved. You also consider broader supply chain impacts to ensure decisions are consistent and practical.
• You contribute to improving how complaint processes work by identifying patterns, suggesting improvements, and supporting implementation. You also support complex and critical issues by preparing clear, structured information for decision making.
• Manage, provide coaching, and develop a team of Quality complaints associates to achieve their quality, business, and personal objectives.
• In addition, you act as Quality Lead for complex NC/CAPA investigations related to complaint investigtions. You collaborate with cross‑functional teams, support inspection readiness, and contribute to preparation for Health Authority inspections.
• As a subject matter expert, you represent the complaint process in projects and help strengthen quality practices across the organization. Building strong working relationships and sharing clear, practical feedback is an important part of this role.

Qualifications / Requirements

• University degree in a scientific discipline (pharmaceutical, chemical, or biological sciences) or equivalent experience
• 3 years of experience in a regulated environment, including complaint or quality investigations
• Strong knowledge of investigations, complaint handling, and CAPA processes
• Understanding of cGMP, Good Documentation Practices, and global regulatory expectations
• Ability to review technical data (e.g., batch records, test results, protocols) and identify gaps or inconsistencies
• Strong critical thinking and ability to assess whether conclusions are supported by evidence
• Ability to evaluate risk and apply appropriate escalation
• Demonstrated ability to write clear, concise documentation and provide professional, actionable feedback.
• Clear communication skills, with the ability to provide structured and practical feedback
• Strong organizational skills and ability to manage multiple priorities
• Comfortable working independently and collaborating across teams
• Demonstrate an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, and experience generating effective prompts to boost efficiency and productivity

Required Skills

Complaint Management, Complaints Analysis, Complaints Investigation, People Management

Preferred Skills

Business Alignment, Business Savvy, Coaching, Communication, Compliance Management, Continuous Improvement, Fact-Based Decision Making, Human-Centered Design, ISO 9001, Issue Escalation, Problem Solving, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment, Standard Operating Procedure (SOP)

The Anticipated Base Pay Range For This Position Is

€72 500,00 - €115 230,00

Benefits

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & J&N Careers.

• This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.