RIM Operations Systems Manager

UCB; Brussel; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

UCB is seeking a RIM Operations Systems Manager to join their Regulatory Community Excellence team in Brussels. This role focuses on advancing regulatory information management systems, particularly Veeva Vault RIM, and improving user support and system compliance. The ideal candidate will have experience in regulatory operations and system management within a regulated environment. Key responsibilities include user guidance, configuration management, and enhancing workflows. UCB offers equal employment opportunities in a supportive work environment.

Qualifications

• Several years' experience in Regulatory Operations or RIM.
• Hands-on experience with Veeva Vault RIM.
• Experience in testing and deployments in enterprise systems.

Responsabilités

• Support system users through guidance and training.
• Manage configuration changes and system integrations.
• Turn operational needs into clear requirements.

Connaissances

Regulatory Operations

Veeva Vault RIM

Configuration Management

Testing and Validation

Data Integrity

Outils

Veeva Vault RIM

Enterprise Systems

Description du poste

We are looking for a RIM Operations Systems Manager curious, structured, and people-focused to join us in our Regulatory Community Excellence team, based in our HQ in Brussels (Belgium).

About The Role

You will advance our Regulatory Information Management (RIM) systems, supporting their high-impact performance and innovation, with an emphasis on Veeva Vault RIM.

You are going to support RIM system users and turn business needs into system changes, support releases, and make sure our tools stay compliant and easy to use. You will also help bring in smarter ways of working, including automation and AI-enabled features.

Who You’ll Work With

You will work with system owners and the RIM Operations team. You will partner with IT, Quality, and stakeholders across the business to improve how regulatory work is supported by data and technology, while driving user adoption and compliance with RIM systems.

What You’ll Do

• You will support and guide system users by contributing to user guidance and training, managing a shared mailbox, and focusing on change management to help increase adoption and satisfaction.
• You will support system ownership activities for the RIM toolset, including Veeva Vault RIM, system integrations, authoring tools, and reporting interfaces.
• You will coordinate configuration changes, enhancements, testing, and releases to keep the platform stable and fit for purpose.
• You will turn operational needs into clear requirements and user stories that teams can build and validate.
• You will help improve workflows, prepare user acceptance testing, and confirm changes meet quality and compliance needs.
• You will support data and access governance, validation documents, and audit materials to meet GxP expectations.

Interested? For this position you’ll need the following education, experience and skills

• You will bring several years’ experience in Regulatory Operations, RIM, or regulatory systems management in a regulated environment and across global regions.
• You will have hands‑on experience with Veeva Vault RIM (required).
• You will have experience with configuration, releases, testing, and deployments in enterprise systems.
• You will understand data integrity and computerized system validation in GxP environments.
• You will be experienced working with integrations, vendors, and cross‑functional partners to solve issues and improve service levels.
• You will be comfortable providing end user support and providing process and system expertise to guide users to compliant use of regulatory systems.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail]. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.