Key Account Manager (Dutch speaking)

Alan

Luik

Sur place

EUR 60 000 - 90 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Fair rewards

Flexible office

Tools provided

Flexible vacation

Healthcare insurance

Green mobility budget

Training opportunities

Coaching program

Parental leave

Résumé du poste

Alan is building a global health tech platform and is hiring a Key Account Manager to grow our flagship accounts. You will manage strategic accounts, foster strong executive relationships, and identify the main needs to drive adoption across our medium-touch and large client segments.

Join a fast-growing team focused on prevention and care, influence product direction through customer feedback, onboard new customers, and lead renewal/upsell efforts. Remote-friendly with Belgium/European options.

Qualifications

At least 5 years of experience in a customer-facing role.
Excellent track record of over-performance.
Experience working with companies of more than 150 employees.
Fluency in Dutch and English (French fluency is also a plus).
Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency
Excellent analytical and problem-solving skills, with the ability to create data-based reports
Great active listening skills and exceptional follow-up abilities
Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding

Responsabilités

Handle a portfolio of strategic accounts and flagships companies
Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan
Proactively identify potential signals of dissatisfaction and implement solutions to answer them
Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
Analyze and present consumption reports to customers through business reviews
Identify and execute out-of-the-box initiatives to engage our existing customers
Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points
Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

Connaissances

Customer-facing

Account management

Dutch & English

Negotiation

Analytical skills

Active listening

Market understanding

Description du poste

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Your mission

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2023 and we are now 5. We are looking for amazing people to help us take care of our growing pipe, especially with our medium-touch segment and large accounts.

As a Key Account Manager, you will:

Handle a portfolio of strategic accounts and flagships companies
Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan
Proactively identify potential signals of dissatisfaction and implement solutions to answer them
Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers
Be in charge of cross‑selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

Your profile

We are looking for passionate people who want to bring delight to their clients !

At least 5 years of experience in a customer‑facing role
Excellent track record of over‑performance
Experience working with companies of more than 150 employees
Fluency in Dutch and English (French fluency is also a plus)
Strong negotiation and positive lobbying skills, with the ability to build long‑term relationships based on trust and transparency
Excellent analytical and problem‑solving skills, with the ability to create data‑based reports
Great active listening skills and exceptional follow‑up abilities
Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding

It is nice to have

a previous experience in Insurance or any industry linked to benefits (but definitely not a must-have !)

For this opportunity, we are aiming to hire within the C0-D level range.

Do you want to get a glimpse of the team?

Watch Nicolas's video to hear his testimonial.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

Fair rewards. Generous equity packages complement your base salary.
Flexible Office. Amazing office space at our HQ in Paris, sponsored co-working hubs in Ghent Brussels or Antwerp or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible vacation policy and flexible working hours. organize your time as you wish.
Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
Transport. You can use your own inspiration based on the Green mobility budget (for Senior level Alaners).
Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
Personal growth through coaching: At Alan, coaching isn't just a perk - ****it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
Parental leave. Extended parental leave for all new parents.