Head of IT Omnichannel

UCB; Brussel; Hybride; EUR 100 000 - 130 000; Plein temps

Résumé du poste

UCB is seeking a Head of DT PI Omnichannel Services in Brussels. This strategic role focuses on leading global digital services for customer engagement across commercial activities. The successful candidate will shape digital solutions, drive continuous improvement, and build high-performing teams.

With a Master’s degree and 10 years of relevant experience, you will collaborate across functions to enhance digital capabilities and influence stakeholders. UCB offers a hybrid work model and values diversity, creating opportunities for employees to thrive.

Qualifications

• At least 10 years of experience leading digital transformation and omnichannel engagement.
• Strong understanding of customer engagement models and digital service delivery in the healthcare industry.
• Excellent communication and change management skills.

Responsabilités

• Lead digital services for omnichannel customer engagement.
• Shape digital solutions and drive continuous improvement.
• Build and guide high-performing teams and ensure stakeholder alignment.

Connaissances

Leadership

Data-driven decision making

Digital transformation

Customer engagement

Collaboration

Formation

Master’s degree in business, technology, life sciences, or a related field

Description du poste

Make your mark for patients

We are looking for a Head of DT PI Omnichannel Services who is strategic, collaborative, and data‑driven to join us in our Digital Technology Patient Impact team, based in our Brussels office in Brussels, Belgium.

About The Role

As Global Head of Omnichannel Digital Services, you will shape and lead the digital services that support customer engagement across our commercial activities worldwide. You will turn business needs into scalable digital solutions, helping teams improve how they connect with healthcare professionals, patients, and partners. You will define clear success measures, use data and insights to guide decisions, and drive continuous improvement across digital services. This is a high‑impact leadership role for someone who enjoys working across business and technology, building strong teams, and delivering measurable value in a complex global environment.

Who You’ll Work With

You will be working in a team that partners closely with colleagues across sales, marketing, content, customer services, patient support, and digital technology. You will collaborate with global and regional teams to improve customer engagement and strengthen digital capabilities across markets and therapeutic areas. You will also work with external partners and internal specialists in data, security, privacy, and compliance to ensure solutions are effective, responsible, and sustainable. This role offers broad exposure and the opportunity to influence how digital services evolve across the business.

What You’ll Do

• Lead the strategy, roadmap, and delivery of global digital services that support omnichannel customer engagement across commercial and patient support activities
• Partner with business teams to identify priorities, shape digital solutions, and define clear success measures based on adoption, engagement, performance, and business value
• Drive continuous improvement by using data, user feedback, and service insights to enhance digital experiences, simplify processes, and improve operational performance
• Oversee a portfolio of digital initiatives, balancing priorities, resources, risks, and timelines to deliver value across regions and business teams
• Ensure digital services are secure, compliant, and fit for purpose, including the responsible use of artificial intelligence where relevant
• Demonstrate strong leadership by building, inspiring, and guiding high‑performing teams while effectively engaging strategic stakeholders to align priorities and drive impactful outcomes across the organization
• Lead, coach, and develop talent while encouraging collaboration, innovation, accountability, and strong data‑driven ways of working across teams

Education, Experience & Skills

• Master’s degree in business, technology, life sciences, or a related field
• At least 10 years of experience leading digital transformation, omnichannel engagement, or commercial technology services in a global environment
• Strong understanding of customer engagement models, digital service delivery, and performance measurement in the biopharmaceutical or healthcare industry
• Proven ability to translate business needs into practical digital solutions with clear priorities, measurable outcomes, and strong stakeholder alignment
• Experience leading cross‑functional teams, managing complex portfolios, and influencing senior stakeholders in a matrix organisation
• Strong knowledge of data, automation, and artificial intelligence, with a focus on secure, responsible, and compliant delivery
• Excellent communication, people leadership, and change management skills, with the ability to build trust and drive adoption across diverse teams

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About Us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we’ve embraced a hybrid‑first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on [e-mail]. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.