Functional Analyst

Capgemini; Brussel Hoofdstad; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Company car (or mobility budget)

Group & health insurance

Intensive training and certification

Résumé du poste

Capgemini in Belgium is seeking a seasoned Functional Analyst to translate business needs into clear functional requirements and user stories. You will support backlog refinement, ensure alignment with acceptance criteria, and validate deliverables across digital customer platforms.

Join a collaborative team delivering CRM-enabled solutions, with emphasis on Salesforce and multi-system integrations. Fluency in English required; Dutch/French a plus.

Qualifications

• Proven experience as a Functional Analyst/Business Analyst in digital projects.
• Experience translating business needs into functional requirements and user stories.
• Familiarity with CRM platforms, preferably Salesforce.
• Comfortable working in agile delivery environments (Scrum/Kanban).

Responsabilités

• Analyse business processes, user needs and requirements in a digital context.
• Translate requirements into clear functional analyses, user stories and acceptance criteria.
• Support backlog refinement, sprint preparation and clarification during delivery.
• Validate delivered solutions against functional requirements and business expectations.
• Contribute to testing, user acceptance and functional documentation.

Connaissances

Functional Analyst

Business Analyst

Salesforce

Agile Delivery

Outils

Salesforce

Description du poste

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Your role

• Analyse business processes, user needs and requirements in a digital context.
• Translate requirements into clear functional analyses, user stories and acceptance criteria.
• Support backlog refinement, sprint preparation and clarification during delivery.
• Validate delivered solutions against functional requirements and business expectations.
• Contribute to testing, user acceptance and functional documentation.

Within DCX programmes, you will work on customer-facing digital platforms, such as:

• Customer portals, self-service applications and omnichannel journeys.
• CMS-driven or headless digital experience platforms.
• Integrated digital ecosystems combining frontend, backend services and CRM platforms.
• You will ensure functional consistency across channels and touchpoints, always keeping the customer experience in mind.

Depending on the assignment, you may:

• Analyse and model business processes within Salesforce (e.g. Sales Cloud, Service Cloud, Experience Cloud).
• Collaborate closely with Salesforce technical teams to ensure correct implementation.
• Support configuration decisions and validate platform behaviour from a functional perspective.
Ensure integrations between Salesforce and other digital platforms are functionally sound.

Your profile

• Proven experience as a Functional Analyst, Business Analyst or similar role.
• Strong analytical skills and experience translating business needs into functional requirements.
• Experience working in digital or customer-centric environments.
• Affinity with CRM platforms, preferably Salesforce.
• Familiarity with agile delivery (Scrum, Kanban).
• Strong communication skills and stakeholder management capabilities.
• Comfortable working in complex, multi-team environments.
• Fluent in English; knowledge of Dutch and/or French is a plus.

Nice to have

• Experience with Salesforce clouds or certifications.
• Experience with digital experience platforms or omnichannel solutions.
• Basic understanding of integrations and API-based architectures.
• Experience working closely with UX and design teams.

WHAT YOU'LL LOVE ABOUT WORKING HERE?

At Capgemini, we believe in diversity, equal opportunities, and a workplace where everyone feels valued. We take good care of people and help them make progress by assigning challenging projects and providing ample opportunities for personal growth and learning. We are looking for experienced professionals ready for their next career move.

In return, we offer an attractive salary with fringe benefits:

• Company car (or mobility budget)
• Group & health insurance
• Intensive training and certification at all levels to keep you up to date with the latest trends & technologies

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.