Fullstack AI Care Engineer - Remote-Friendly, High Impact

Alan; Brussel Hoofdstad; Hybride; EUR 90 000 - 140 000; Plein temps

Résumé du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Join a team that values mentorship, cross‑functional collaboration and daily deployments. The role offers remote flexibility with in‑person collaboration valued and an emphasis on

Qualifications

• 5+ years building scalable software systems.
• Full-stack experience (backend and frontend).
• Strong problem-solving skills and a passion for turning complex problems into elegant solutions.
• Curiosity, humility, and a willingness to grow at any seniority.
• Alignment with healthcare technology and an appreciation that insurance is about access to care, not just money.

Responsabilités

• Develop and maintain scalable software systems that power AI‑driven customer support.
• Build and improve the cockpit and tooling for human experts to supervise, route requests, surface relevant context, and draft responses.
• Collaborate with product and design teams to translate requirements into high‑quality, maintainable code.
• Mentor junior engineers and influence product direction.

Connaissances

5+ years exp

Full-stack

Problem solving

Curiosity

Healthcare tech

Description du poste

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

Join a team that values mentorship, cross‑functional collaboration and daily deployments. The role offers remote flexibility with in‑person collaboration valued and an emphasis on