French Speaking Microsoft Customer Experts - Work In Athens, Greece

Mercier Consultancy Group; Belgique; Sur place; EUR 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Competitive monthly salary

13th & 14th salaries

Fully paid relocation package

Comprehensive health insurance

Training on Microsoft technologies

Performance bonus

Résumé du poste

Mercier Consultancy Group is sourcing a French-speaking Microsoft Customer Expert to join an onsite international team in Greece. The role provides high-level technical support to Microsoft clients via phone, email and chat, with relocation to Athens.

Native or fluent French is mandatory, along with strong communication skills and a passion for IT. The company offers a competitive monthly salary, 13th/14th salaries, full relocation support, training, health insurance, and a performance bonus.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Relocate to Athens, Greece to join onsite international team.
• Previous customer-facing or technical support experience is advantageous.

Responsabilités

• Provide high-level technical support to Microsoft clients via phone, email, and chat.
• Troubleshoot complex IT infrastructure and software issues within the Microsoft ecosystem.
• Collaborate with cross-functional IT teams to resolve escalated technical cases.
• Document technical resolutions in internal knowledge base and stay updated on IT developments.
• Act as a brand ambassador for Microsoft and ensure interactions meet global standards.

Connaissances

French language

Customer support

Technical troubleshooting

Communication skills

Description du poste

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging elite global talent with world-class technology organizations. As a leader in European recruitment and BPO services, we take pride in facilitating life-changing career moves for professionals seeking excellence in the IT sector.

Job Overview

We are currently sourcing exceptional talent for the French Speaking Microsoft Customer Experts position in Greece, representing one of the world’s most innovative IT giants. This role is a unique opportunity to advance your career within the Information Technology industry while enjoying the vibrant lifestyle of one of Europe’s most historic capitals.

Key Responsibilities

• Provide high-level technical support and consultation to Microsoft clients via phone, email, and chat.
• Troubleshoot complex IT infrastructure and software issues within the Microsoft ecosystem.
• Maintain a high level of customer satisfaction by delivering premium technical solutions in the French language.
• Collaborate with cross-functional IT teams to resolve escalated technical cases efficiently.
• Stay updated on the latest developments within the IT industry to ensure accurate product guidance.
• Document technical resolutions in our database to contribute to our internal knowledge base.
• Act as a brand ambassador for Microsoft, ensuring every interaction aligns with their global excellence standards.
• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Greece.
• Strong passion for the IT industry and a foundational understanding of software systems.
• Professional communication skills with the ability to explain complex technical concepts clearly.
• Previous experience in a customer-facing or technical support role is highly advantageous.

Qualifications

• Ability to relocate to Athens, Greece, to join our onsite international team.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Training on the latest Microsoft technologies
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay provided)
• Attractive Monthly Performance Bonus based on KPIs
• Long-term career growth opportunities in the heart of the IT industry
  Life in Greece

Choosing one of our French-speaking jobs means embracing the incomparable Mediterranean lifestyle. Greece offers an incredible blend of ancient history, world-class nightlife, and endless sunshine, making it one of the most desirable locations for international professionals. Living in Greece allows you to experience a rich cultural tapestry while advancing your professional profile in a rapidly growing international tech hub.

Our full relocation support ensures your move to Greece is seamless and stress-free. Whether you are enjoying the exquisite local Mediterranean cuisine or exploring the stunning coastal scenery, Greece offers an unparalleled quality of life. Discover why so many professionals choose our French Speaking Microsoft Customer Experts position in Greece as their next career step. Join us and make your mark in the tech capital of the Balkans.