Fraud Intelligence Analyst I

City National Bank; Belgique; Sur place; EUR 26 000 - 39 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

401(k) matching

Tuition reimbursement

Vacation and sick leave

Career development

Employee resource groups

Résumé du poste

City National Bank is seeking a Fraud Detection Specialist I to review alerts and transactions flagged as potentially fraudulent, based on client activity patterns. You will verify these alerts via outbound/inbound calls and initiate dispute claims to prevent losses.

The role requires banking operations and/or contact center knowledge, plus a solid understanding of fraud identification and prevention. You will handle cases, mitigate risk, and meet performance metrics.

Qualifications

• Bachelor's degree or equivalent required.
• Minimum 2 years of general office, back office banking or accounting experience.
• Minimum 3 years in banking operations.

Responsabilités

• Review fraud alerts and transactions to identify fraudulent or suspicious activity.
• Open cases and investigate, escalating when needed.
• Mitigate risk and protect the bank from financial loss.
• Work to meet KPIs and SLAs in a fast-paced contact center environment.

Connaissances

MS Word

Outlook

Excel

Communication

Formation

Bachelor's Degree or equivalent

Description du poste

City National Bank is seeking a Fraud Detection Specialist I to review alerts and transactions flagged as potentially fraudulent, based on client activity patterns. You will verify these alerts via outbound/inbound calls and initiate dispute claims to prevent losses.

The role requires banking operations and/or contact center knowledge, plus a solid understanding of fraud identification and prevention. You will handle cases, mitigate risk, and meet performance metrics.