Floor manager 35h

COS; Gent; Sur place; EUR 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

Staff discount 25%

HIP program

Restaurant vouchers

Public transport subsidy

Benefits at work

Training

Résumé du poste

COS Gent is seeking a Floor Manager to lead a dedicated team and deliver exceptional customer experiences in a luxury fashion environment.

You will analyse sales, coach Sales Advisors, manage operations, and step in as Store/Concession Manager as needed; this is a full-time position (35 hours per week) in Belgium.

Qualifications

• Good knowledge of store operations & standards in retail fashion.
• Customer-Focused: you prioritise customer needs to deliver great service.
• Product Passion: genuine interest in offered products and enthusiasm to share it.
• Eager to Learn: open to feedback and development.
• Excellent Communication: clear, confident, empathetic interactions.

Responsabilités

• Deliver high level customer service with styling advice and store experience.
• Analyse sales data and collaborate to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve standards.
• Support recruitment and onboarding for new team members.
• Oversee daily store operations and brand-aligned presentation.
• Act as brand ambassador and ensure a welcoming customer journey.
• Step in as Store/Concession Manager when required.

Connaissances

Customer service

Team leadership

Communication

Analytical thinking

Adaptability

Description du poste

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store / Concession Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• English fluent language skills

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is afull-time position with a contract of 35hours a week.

We offer all our employees attractive benefits with extensive development opportunities. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .

In addition to this, Belgium-based colleagues also receive:

• A 25% personal discount on all H&M Group brands,
• A 13th month bonus,
• Holiday pay
• A HIP program (retirement bonus).
• The possibility of taking restaurant vouchers
• 70% coverage of public transport,
• Benefits at work
• Training

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.