EU Sales Support Intern — Drive Client Wins

Merchery; Brussel; Sur place; EUR 8 900 - 13 000; Plein temps

Résumé du poste

Merchery is seeking a Sales Intern to support our EU Sales team from Belgium. You will respond to inquiries via chat, email and phone, guide leads through self-service, and collaborate with the Sales Executives to close opportunities.

You will help improve the client journey by reporting issues and sharing feedback with cross-functional teams. Ideal candidates are customer-service oriented, highly organized, and able to manage multiple tasks in a fast-paced environment.

Qualifications

• Fluent in English; other languages a plus.
• Organized and able to juggle multiple tasks.
• Excellent communication skills with clients.
• Collaborative and team-oriented in a fast-paced setting.
• Familiarity with CRM, chat and helpdesk tools.

Responsabilités

• Respond in a reactive and timely manner to incoming requests via chat, email, and phone.
• Guide clients to close deals via self-service on Merchery platform.
• Answer unassigned leads and assist them navigating the website.
• Detect and report issues encountered by users to improve user experience.
• Collaborate with the tech team to remove friction points and improve the journey.
• Work with Sales Executives to ensure smooth lead transmission.
• Collect and share client feedback to drive product and service improvements.

Connaissances

Customer service

Communication

Organized

Multitasking

CRM experience

Team player

Fast-paced environment

Outils

CRM

Helpdesk

Description du poste

Merchery is seeking a Sales Intern to support our EU Sales team from Belgium. You will respond to inquiries via chat, email and phone, guide leads through self-service, and collaborate with the Sales Executives to close opportunities.

You will help improve the client journey by reporting issues and sharing feedback with cross-functional teams. Ideal candidates are customer-service oriented, highly organized, and able to manage multiple tasks in a fast-paced environment.