Data Analyst — Service Performance Dashboards for NATO with security clearance

Wlgroup; Eigenbrakel; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

Wlgroup in Belgium seeks a data analyst to join a small analytics team and work on a performance dashboard used by real users. You’ll collaborate with a service level manager on-site with customer staff to evolve features, interface and data pipelines.

You will design metrics, build dashboards with Power BI, and implement data collection interfaces with robust ETL pipelines, ensuring scalability and maintainability, while documenting use cases and data models.

Qualifications

• Degree from a recognised university with at least four years of related analytics/UX experience.
• Deep knowledge of Python and SQL against relational databases.
• Strong data-visualisation experience with Power BI, APIs and ETL tooling.

Responsabilités

• Analyse service performance and translate into actionable metrics.
• Design and implement dashboard features from feedback to release.
• Improve dashboard usability, visuals, accessibility and UX.
• Design data collection interfaces, formats and controls, with formal review.
• Build, test and deploy interfaces for multiple service providers.
• Automate pipelines with Python and modern ETL tooling for scaling.
• Operate, maintain and document against availability targets and user questions.

Connaissances

Python

SQL

Power BI

APIs

ETL/ELT

Data visualization

Documentation

Communication

Formation

Relevant degree

Outils

SQL Server

NiFi

Relational databases

Description du poste

An enterprise service performance dashboard has come out of prototype and now has real users, real feedback and a growing list of service providers who need to feed data into it. A small analytics team is being formed to take it further: more features, a better interface, and pipelines that can absorb far more service data than they do today.

You would be one of five analysts in that team, working alongside a service level manager, on site with the customer's own technical staff.

What you would be doing

• Analysing how services are performing and turning that into metrics people will actually act on.
• Designing and building new dashboard features, from the first look at user feedback through to the released version.
• Improving the experience of using the dashboard the visualisations, the accessibility and the plain usability of it.
• Designing the data collection interface: formats, measurements and controls, written up as a specification and taken through a formal review with the people who will use it.
• Building, testing and deploying that interface so several service providers can supply their own performance data to one standard.
• Building and automating the pipelines behind it with Python and modern ETL tooling, so the dashboard scales as more services are added.
• Operating and maintaining what you build incidents, access requests, user questions and training against agreed availability and resolution targets.
• Keeping the as-built documentation, use cases and data model accurate as the thing changes.

What you would bring

• A relevant degree from a recognised university and at least four years of related experience, as a data analyst, data scientist or UX designer.
• Demonstrable Python, and SQL against relational databases such as SQL Server.
• Real depth in data visualisation, principally Power BI.
• Experience building and integrating APIs so that monitoring can be driven by data rather than by hand.
• Experience managing data flows with ETL and ELT tooling Apache NiFi specifically is required.
• Sound knowledge of KPIs and formal reporting through dashboards, including how to design user-experience metrics and monitor them.
• Practical UX and UI design skills, and experience of IT service management.
• The ability to write technical documentation, requirements and user guides, and to translate between what users ask for and what gets built.
• Excellent spoken and written communication, with good briefing skills.