Contract Logistics Customer Service Team Leader

Kuehne+Nagel; Geel; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Kuehne+Nagel in Geel seeks a Customer Service Team Leader to coach and develop a team of Customer Service Specialists, reporting to the Customer Service Manager. You’ll drive customer satisfaction while guiding day-to-day operations within the Kempen Business Unit.

You will manage performance, lead continuous improvement, and participate in meetings with key customers. The role requires leadership experience in logistics and strong communication in Dutch and English.

Qualifications

• Bachelor's degree required.
• Experience in healthcare logistics and/or export handling processes (strong advantage).
• Strong analytical skills and a hands-on, proactive mindset.
• At least one year of experience as a supervisor/team leader in logistics services.
• Confidence and stress resistance.
• Strong communication skills – able to interact with colleagues at different levels, enthusiastic about coaching and training people.
• Excellent knowledge of Dutch and English, both verbally and in writing.

Responsabilités

• Manage agreed customer conditions and participate in operational meetings with key customers.
• Lead personal and business development of team members, promoting and implementing improvement proposals in operational and administrative process flows.
• Generate reports and analyses on performance, progress and margins, adjusting where necessary to achieve KPIs.
• Take on and supervise projects.

Connaissances

Team leadership

Coaching

Analytical skills

Stress resistance

Dutch and English

Formation

Bachelor's degree

Description du poste

Overview

As a Customer Service Team Leader, you will report to the Customer Service Manager and be responsible for a team of Customer Service Specialists. You are the connecting factor in your team, coaching, developing and guiding colleagues while maintaining a focus on customer satisfaction.

In this role, you will work within our Kempen Business Unit, with a starting location in Geel. At our four locations in the Kempen, we take care of contract logistics for healthcare, high-tech and E-commerce customers, among others.

How you create impact

• Manage agreed customer conditions and participate in operational meetings with key customers.
• Lead personal and business development of team members, promoting and implementing improvement proposals in operational and administrative process flows.
• Generate reports and analyses on performance, progress and margins, adjusting where necessary to achieve KPIs.
• Take on and supervise projects.

What we would like you to bring

• At least a bachelor's degree.
• Experience in healthcare logistics and/or export handling processes (strong advantage).
• Strong analytical skills and a hands‑on, proactive mindset.
• At least one year of experience as a supervisor/team leader in logistics services.
• Confidence and stress resistance.
• Strong communication skills – able to interact with colleagues at different levels, enthusiastic about coaching and training people.
• Excellent knowledge of Dutch and English, both verbally and in writing.

What's in it for you

We offer a professional and ambitious working environment where entrepreneurship, development and progress are paramount. Good working conditions and opportunities to develop yourself further are part of our supportive mandate.