Centre Experience & Growth Manager

Spaces. offices | co-working | meeting rooms.; Machelen; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

IWG seeks a Customer Services Manager to lead our on-site centre, delivering outstanding customer experiences and driving performance. You will have autonomy to run the centre like your own business, manage challenges, and guide a small team to meet targets.

You will tour prospective customers, upsell to existing clients, and strive to turn every visitor into a brand ambassador for IWG. Ownership mindset and resilience are essential.

Qualifications

• Experience leading a small, close-knit team to meet targets.
• Experience running a flexible workspace centre or similar site with high customer focus.
• Strong sales and commercial mindset to upsell and contribute to growth.

Responsabilités

• Manage all aspects of the centre on site.
• Rise to challenges and solve problems as they arise.
• Give tours to prospective customers.
• Upsell to existing customers.
• Ensure customers receive world-class service and become brand ambassadors.

Connaissances

Customer passion

Drive

Resilience

Description du poste

IWG seeks a Customer Services Manager to lead our on-site centre, delivering outstanding customer experiences and driving performance. You will have autonomy to run the centre like your own business, manage challenges, and guide a small team to meet targets.

You will tour prospective customers, upsell to existing clients, and strive to turn every visitor into a brand ambassador for IWG. Ownership mindset and resilience are essential.