C005420 Enterprise Directory Service IRRT Principal Technician (CTS) - THU 8 Oct

EMW; Eigenbrakel; Sur place; EUR 28 000 - 42 000; Plein temps

Résumé du poste

EMW seeks an Enterprise Directory Service - IRRT Principal Technician for on-site duties in Belgium (Braine-l'Alleud). NATO COSMIC TOP SECRET clearance is required; contract covers 350 hours with start in mid-November and end by year-end.

You will manage DirX Directory and DirX Identity, LDAP/X.500 standards, and related integration tasks. Responsibilities include monitoring, configuring backups, on-call support, incident/change/release management per NCI Agency procedures, and providing

Qualifications

• Active NATO COSMIC TOP SECRET clearance.
• Proficiency in design, integration and implementation of directory systems (DirX COTS).
• Familiarity with ACP133, LDAP, X.500 standards.
• Experience with LDAP/Directory products and DirX COTS.
• 2+ years in Identity Management.
• DirX Identity 1/2 and DirX Directory certs.
• Proficiency in TCL scripting for DirX environments.
• Experience with Active Directory administration.
• SQL knowledge for DB tasks.
• Java/.NET development for customizations.
• PowerShell scripting for automation.
• Linux Red Hat administration.
• PKI knowledge and certificates management.
• Experience in DirX-based systems development.

Responsabilités

• Monitor, operate and administer the DirX Product Family (DirX Directory, DirX Identity).
• Establish, administer and maintain DirX Directory Synchronization parameters.
• Develop and implement operating procedures following Purchaser's guidance.
• Respond to Level 2/3 ITSM requests and troubleshoot issues.
• Collaborate with stakeholders to ensure smooth execution of software support.
• Perform data backups and disaster recovery procedures.
• Provide training and documentation to Level 1 support.
• On-call participation and daily status reporting during sprint cycles.

Connaissances

Directory systems

LDAP

X.500 standards

Identity Management

DirX Identity

DirX Directory

TCL scripting

Active Directory

SQL

Java development

PowerShell

Linux Red Hat

PKI

DirX COTS

English communication

Outils

DirX COTS

DirX Directory

DirX Identity

LDAP tooling

Description du poste

Deadline Date

Thursday 8 October 2026

Requirement

Enterprise Directory Service - IRRT Principal Technician

Location

Braine-l'Alleud, BE

Full Time On-Site

Yes

Time On-Site

100%

Total Scope of the request (hours)

350

Required Start Date

13 November 2026

End Contract Date

31 December 2026

Required Security Clearance

NATO COSMIC TOP SECRET

Duties & Role

Support activities:

• Monitor, operate and administer the DirX Product Family (I.e. DirX Directory, DirX Identity)
• Establish, administer and maintain DirX Directory Synchronization tool parameters and repository tool parameters
• Develop and implement operating procedures following Purchaser's guidance
• Respond to user inquiries and technical support (Level 2 and Level 3) requests via NCI Agency's ticketing systems (I.e. ITSM)
• Troubleshoot and diagnose software issues reported by users
• Management, provisioning and implementation of any alternative or superseding software items should the original item be no longer available or no longer supported
• Conduct regular maintenance tasks, such as performance monitoring and optimizations to ensure Continual Service Improvement
• Offer on the job training and documentation to the Level 1 support team for software usage and best practices
• Perform data backups and disaster recovery procedures as described in Administrator Manual
• Collaborate with the stakeholders, both internal and externals, as necessary, to coordinate efforts and ensure smooth execution of software support and development activities
• Ensure compliance with software license agreements and security protocols
• Provide support in connecting other future affiliates to NEDS (either Master Data Sources or Consumers of data) by performing the necessary configuration and customization of NEDS
• Execute the processes of Incident Management, Change Management and Release Management, as required, following the NCI Agency procedures
• Implement small increments or enhancements to the current NEDS application as requested by the NEDS Service Delivery Manager to address specific needs or improve functionality
• Configure DirX to connect additional HR sources as Authoritative Data Source
• Build additional connectors to facilitate the integration with other systems using standard DirX technologies

On-Call Support and Responsibilities

The Contractor's personnel will participate in a rotation-based on-call system with the Purchaser's staff. On-call activities are considered delivery-based and part of the monthly sprint cycle.

On-Call Rotation Schedule

The schedule will be defined during sprint planning and will outline who is responsible for on-call activities duties each week. On-call shifts will cover critical issues outside the normal working hours. The Contractor's personnel would cover maximum 2 weeks per month.

On-Call Responsibilities

Responding to urgent incidents or requests during the designated on-call hours. Resolving high-priority incidents to ensure minimal downtime and quick resolution. Documenting any on-call activities, including actions taken to resolve issues.

On-Call Deliverables

After each on-call day, a daily status report will be provided on a Purchaser provided SharePoint page containing the following information: Any Issue: Yes / No; Remarks: Summary of the issue and the fix provided. The daily report will be provided no later than 8:30 the following day. A summary of the issues handled and resolutions provided during the on-call period will be submitted at the end of the sprint.

The work will be executed mainly onsite but some sprint will be offsite at other NATO locations. Remote work cannot be performed offsite since the nature and classification of the work which requires the contractor to be present at the office. Nevertheless, incidental requests will be reviewed on a case by case basis.

Skills, Knowledge & Experience

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Proficiency in design, integration and implementation of directory systems (based on DirX COTS)
• Familiarity with ACP133, Lightweight Directory Access Protocol (LDAP), ITU-T X.500 standards
• Requires demonstrable expertise in X.500/LDAP directory and directory synchronization products
• At least 2 years' experience in Identity Management
• Completion of DirX Identity 1, DirX Identity 2 and DirX Directory courses / certification demonstrating a comprehensive understanding of its functionalities and maintenance requirements
• Proficiency in TCL (Tool Command Language) with a demonstrable level of experience in scripting and automation tasks, specifically in DirX
• Familiarity with Active Directory for managing user accounts, permissions and access control within the organization's network environment
• Proficiency in SQL for database management and querying
• Experience with .NET or Java development for software customizations and enhancements
• Familiarity with PowerShell scripting for automation and system administration tasks
• Experience with Linux Red Hat operating system administration
• Knowledge of PKI (Public Key Infrastructure) and experience with managing digital certificates
• Experience in providing technical support and maintenance for similar software systems based on DirX COTS
• Experience in developing new functionality for similar software systems based on DirX COTS (I.e. Java and TCL)
• Must have excellent spoken and written English communication and presentation skills, as demonstrated by recent experience (within the past 5 years);
• Excellent communication skills to effectively interact with users, team members and stakeholders
• Must demonstrate the ability and self-motivation to work on his/her own but must also work well within groups as part of a team;
• Must demonstrate an ability and keen sense for problem-solving
• Motivated, good communication skills, team player
• Able to work independently with minimal supervision.
• Knowledge of NATO responsibilities and organization