C005028 HR Application Portfolio - Technical Delivery Lead (NS) - MON 7 Sep

EMW; Belgique; Hybride; EUR 80 000 - 120 000; Plein temps

Résumé du poste

EMW in Belgium is seeking a Technical Delivery Lead for the Human Resources Application Portfolio to drive COTS and cloud-based services across NATO-related systems. The role is primarily on-site with 50% time remote and requires NATO SECRET clearance.

You will coordinate deployments, own technical quality, manage incidents, and contribute to knowledge base, security compliance, and cross-functional collaboration with NCIA and vendor teams.

Qualifications

• Active NATO SECRET clearance is required.
• Extensive knowledge of end‑user devices and Windows/Linux server environments.
• 5+ years of experience in technical delivery with leadership responsibilities.

Responsabilités

• Coordinate, deploy and manage COTS applications on Windows or Linux servers.
• Own the technical quality of the team’s output and report KPIs.
• Manage Cloud configuration (Azure, AWS) and EntraID groups/roles.

Connaissances

NATO SECRET

Server Admin

Azure/AWS

SQL Server/IIS

Network tech

COTS support

Troubleshooting

English proficiency

Security compliance

Outils

IIS

JBoss

Apache Tomcat

.NET

Java

Kubernetes

Description du poste

Deadline Date: Monday 7 September 2026

Requirement: Human Resources Application Portfolio - Technical Delivery Lead

Location: Braine-l'Alleud, BE

Full Time On-Site: No

Time On-Site: 50%

Total Scope of the request (hours): 610

Required Start Date: 1 October 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

1) COTS Application Support

• Coordinate, deploy and manage server applications running on Windows or Linux servers;
• Technical ownership: own the technical quality of the team's output.
• Gathering and reporting metrics and Key Performance Indicators (KPIs)
• Supporting in-service operations of the systems.
• Support and operation of the assigned system(s) including: Systems operationally used by NATO Enterprise community; Local systems currently used by Local Commands; Maintenance of the operational & support environments; Monitoring performance of the assigned service applications; Support CIS Support Units (CSU) and other support staff for daily operations of the systems;
• Hands‑on contribution: retain meaningful hands‑on involvement (typically 20-40% of time) to stay technically credible and to unblock the team.

2) Cloud Configuration (Azure, AWS)

• Manage EntraID Groups and Roles
• Manage and configure different Cloud components

3) AI related activities

• Support COTS applications-AI integration

4) COTS End-User Support:

• Coordinate technical activities related to support services in accordance with the SLA, based on the NCI Agency support levels, roles and responsibilities.
• Troubleshoot and resolve complex issues, ensuring minimal disruption to users.
• Troubleshoot and resolve software problems, ensuring efficient use of resources and problem resolution.

5) Incident Logging and Tracking:

• Log and track support incidents using the helpdesk ticketing system.
• Ensure all tickets are updated with accurate and detailed information and resolved within the agreed service levels.

6) Escalation:

• Escalate complex issues to vendor support or appropriate teams when necessary.
• Follow up on escalated issues to ensure timely resolution and user satisfaction.

7) Knowledge Base Management:

• Contribute to the creation and maintenance of a knowledge base, documenting common issues and solutions.
• Share knowledge and best practices with team members to improve overall service quality.
• Contribute to analysis and documentation of new requirements and change requests.
• Participate in review of documentation such as requirements definitions, software design (functional/technical analysis), systems specifications or other deliverables.

8) Technical:

• Controlling, managing and providing access to the restricted areas managed by the business area.
• Ensuring the proper functionality and security of software and hardware managed by NBAC.
• Monitoring COTS Applications and other software managed by NBAC by identifying and reporting any problems with the infrastructure, hardware and software applications.
• Providing support to NBAC team for security approval and accreditation of software applications and CIS.
• Controlling and checking compliance with security regulations laid down by NCIA and NATO on the use of software and hardware which is part of the NBAC services.
• Gathering functional and non-functional requirements, including drafting systems specifications.
• Support technical reviews, walkthroughs and audits.
• Support preparation of functional and technical specifications for software and hardware with special focus on the SSBA BA domain.
• Support to change management, configuration management, release/deployment and testing.
• Standards adoption: implement the standards, security baselines and architecture patterns set by governance and the Senior Advisor; produce compliance evidence.

9) Communication and Collaboration:

• Work with and provide input to Service Delivery Managers, Project Managers, Portfolio Managers and other stakeholders.
• Communicate with users to understand their issues and provide clear instructions.
• Collaborate with NCIA and vendors teams
• Stakeholder liaison: work with product owners, other teams and suppliers; translate technical constraints into business language

Skills, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Deep understanding of end-user devices (desktops, laptops, tablets, smartphones) running Windows OS, Android OS and Apple iPhones/iPads.
• Expert knowledge of Microsoft SQL Server 2019-2025 and IIS based web applications.
• Deep understanding of networking infrastructure.
• Very good knowledge of cloud technologies and cloud deployment for both AWS and Azure.
• Deep understanding of PKI.
• Expert knowledge relevant to software engineering and various application stacks: Technologies and standards (at least 4 of them): HTML5, REST & Web Services, XML, HTTP, SQL, Visual Basic for Applications; Identity Management (OAuth, OIDC, SAML2) application integration; Application server technologies and Relational Database Management Systems;Programming languages and platforms - .NET/C#, JAVA, JavaScript;Task automation through scripting in both Windows and Linux.
• Deep understanding of security constraints and requirements in CIS.
• Deep understanding of NCIA and NATO security directives and regulations, along with understanding of industry best practices and standards.
• Familiarity with Microsoft services and tools, including Outlook, Teams, SharePoint.
• Experience and good knowledge of at least the following COTS technologies: IIS, JBOSS, Apache Tomcat; .NET based applications
• Extensive experience in deployment and management of client- server applications, application integration and data transformation for application integration;
• Strong hands‑on depth in the team's core stack (e.g. .NET/Java/Python, cloud, containers and Kubernetes, CI/CD, SQL and NoSQL, IaC)
• Strong troubleshooting skills to diagnose and resolve complex issues.
• Excellent verbal and written communication skills.
• Full proficiency in English. French language proficiency is of advantage.
• Ability to communicate technical information to non-technical users in a clear and concise manner.
• Ability to work in cross-functional application management/deployment teams.
• Strong customer service focus with a commitment to user satisfaction.
• Patience and empathy when dealing with user issues and concerns.
• Ability to manage multiple support tickets and prioritize tasks effectively.
• Attention to detail in documenting support activities and maintaining accurate records.
• At least 5 years of relevant experience in technical delivery, including 1+ years leading a team (formally or as de facto lead)
• Practical ITIL-aligned service management: incident, problem, change, release;
• Demonstrated people leadership: coaching, structured feedback, handling underperformance and conflict;
• Very good knowledge and in various areas of Software Engineering including some of the following: Requirements elicitation and management (including non-functional requirements for Operations & Maintenance); SW change management and testing; Software design, implementation and testing; Application release and deployment management; Configuration management practices and tools; Application Lifecycle Management concept and tools
• Ability to work effectively as part of a team and share knowledge and resources.
• Willingness to collaborate with colleagues to solve complex issues.