Assistant Store Manager - Maasmechelen

Zadig&Voltaire; Maasmechelen; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Zadig & Voltaire in Maasmechelen is seeking an Assistant Store Manager who can lead the team while upholding the brand's luxury standards and selling ceremony.

You will train staff, drive sales, manage till operations, ensure inventory accuracy, and maintain the plush store environment and VM guidelines.

Qualifications

• Two years of experience in an upper-end brand.
• Passion for fashion and luxury.
• Hard-working, dynamic and energetic with customer service commitment.
• Knowledge of VM and brand standards.

Responsabilités

• Lead and train the team to deliver exceptional customer experience.
• Drive sales and achieve store KPIs.
• Ensure brand standards, store environment and windows display.
• Manage till operations, payments and fraud prevention.
• Oversee stock transfers and loss prevention with manager support.
• Communicate VM guidelines to staff.

Connaissances

Brand ambassador

Sales coaching

Customer service

Communication

Team leadership

Outils

POS system

Inventory procedures

Loss prevention

VM guidelines

Description du poste

Zadig&Voltaire is an upper-end brand founded in 1997. The signature of the brand comes from its fine materials such as cashmere, silk and leather. By revisiting basics in a casual and rock’n roll way, Zadig & Voltaire is the embodiment of a new type of luxury. Chic, laid-back, cool. To see the current collection: www.zadigetvoltaire.com

Zadig & Voltaire is looking for an Assistant Manager to join our team in Maasmechelen.

The Assistant Store Manager is expected to:

Leader skills

• Be a brand ambassador and embrace the brand Selling Ceremony
• Inspire the team and lead by example
• Support the development of the team and store KPIs
• Be proactive in developing your team skills and brand/product knowledge

Selling skills

• Drive sales: you coach your team in delivering exceptional and personalised customer experience
• Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
• Build customer loyalty, understand customer relationship management
• Be able to communicate efficiently and effectively
• Be knowledgeable of the collection and the brand iconic pieces

Operations

• Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
• Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
• Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
• Pay attention to the security of the team and customers, by respecting health & safety guidelines
• Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager

Commercial & Merchandising

• Manage the VM guidelines implementation and train your team on all VM aspects & standards
• Know how to adapt the VM guides to the space.
• Ensure the shop floor and the windows standards are impeccably maintained
• Know, use and communicate the VM tools and guidelines to the team.

You have two years' experience in an upper-end brand, and have a passion for the fashion and luxury world. You are hard-working, dynamic, energetic with a commitment to customer service.