Yd. Assistant Store Manager - Penrith, Nsw

Retail Apparel Group; Sydney; On-site; AUD 65,000 - 78,000; Full time

Job summary

Retail Apparel Group is seeking an Assistant Store Manager in Sydney to support the Store Manager in delivering an exceptional customer experience, driving sales, and fostering a people-first culture that prioritises succession and retention. You will lead, coach and support the store team to achieve people, performance, planning, and operational goals.

You will provide regular feedback, execute VM guidelines, and act as manager on duty during RDO and annual leave, ensuring strong communication

Qualifications

• Experience leading store teams and delivering exceptional customer service.
• Ability to coach and develop staff and drive performance.
• Strong communication and feedback skills to support development.

Responsibilities

• Support Store Manager in driving store performance and customer experience.
• Lead, coach and develop store team to achieve people, performance and operational goals.
• Act as manager on duty during Store Manager's RDO and Annual Leave, and ensure VM guidelines are followed.

Skills

People leadership

Customer service

Sales targets

Communication

Job description

Job Description

POSITION PURPOSE As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention. As an Assistant Store manager, you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
• Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
• Support the Store Manager to plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
• Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.