Workshop Technician

Hoban; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

HOBAN Recruitment is seeking an experienced Workshop Technician to join our client’s After Sales team. The role focuses on servicing, repairs, diagnostics and customer support for heavy machinery in the workshop, with occasional field work.

You will apply a Diesel/Heavy Earthmoving trade certificate, bring 4+ years post-trade experience, and communicate effectively with customers while maintaining documentation and workshop standards in Berrinba, QLD.

Qualifications

• Excellent communication and customer service skills.
• Basic computer skills including Word, Excel and Outlook.
• Strong time management and organisational skills.

Responsibilities

• Provide servicing and repair capabilities within the workshop
• Diagnose customer issues and provide technical assistance where required
• Complete accurate reports on workshop work carried out
• Provide photos and documentation to meet warranty requirements
• Maintain positive customer relationships
• Support field service staff when required
• Liaise with the person responsible for tasking and prioritising work
• Maintain a clean, professional and serviceable workshop
• Maintain a professional standard of presentation
• Be aware of utilisation and charge rates for expense recovery

Skills

Communication

Customer service

Time management

Organisational skills

Education

Diesel / Heavy Earthmoving trade certificate

Tools

Word

Excel

Outlook

Job description

HOBAN Recruitment is currently seeking an experiencedWorkshop Technicianto join our client’s After Sales team.

Our client is a leading heavy machinery and equipment provider, delivering sales, after-sales service, repairs and technical support across the construction and earthmoving industries.

This is an excellent opportunity for a qualified Diesel/Heavy Earthmoving Technician looking for a hands‑on role involving servicing, repairs, diagnostics and customer support.

About the Role

As a Workshop Technician, you will be responsible for providing timely solutions to customer issues involving machines in the workshop, with occasional field work as required.

You will play an important role in maintaining customer satisfaction, supporting machine uptime and providing quality repair and diagnostic services.

Key Responsibilities

• Provide servicing and repair capabilities within the workshop
• Diagnose customer issues and provide technical assistance where required
• Complete accurate reports on workshop work carried out
• Provide photos and documentation to meet warranty requirements
• Maintain positive customer relationships
• Support field service staff when required
• Liaise with the person responsible for tasking and prioritising work
• Maintain a clean, professional and serviceable workshop
• Maintain a professional standard of presentation
• Be aware of utilisation and charge rates for expense recovery

Location

Berrinba, QLD

About You

• A Diesel / Heavy Earthmoving trade certificate
• At least 4 years’ post-trade experience
• An understanding of electric-over-hydraulic systems
• Excellent communication and customer service skills
• Basic computer skills, including Word, Excel and Outlook
• Strong time management and organisational skills
• A Medium Rigid or Heavy Rigid licence is desirable

Benefits

This is a great opportunity to join an established team where your technical expertise will be valued, and you will have the opportunity to work across workshop repairs, diagnostics, customer service and field support.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.