Workplace Services Representative

AGL Energy; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Discounts on energy plans

Energise rewards program

20 weeks parental leave (primary carer

Recharge leave

Diversity & inclusion initiatives

Novated leasing

Electric Vehicle subscriptions

Study assistance, share purchase plan,

Job summary

AGL Energy is seeking a Workplace Services Representative for a 5-month fixed term contract at our Sydney Corporate Office, on-site five days a week. You will deliver high‑level customer service, support colleagues and visitors, and help maintain a welcoming workplace.

Responsibilities include front-desk duties, calls, mail, room setups, access control, catering, and onboarding/offboarding tasks. Experience in office support and strong communication are valued.

Qualifications

• Service-oriented approach to create a seamless workplace experience.
• Willingness to perform light physical tasks (room setups).
• Ideally one year of office support or customer service experience.
• Strong written and verbal communication.
• Proficient in Microsoft Office.

Responsibilities

• Deliver professional reception services to visitors and staff.
• Answer calls via the corporate switchboard and support line.
• Tri​age inquiries via the shared inbox and escalate when needed.
• Lead new starter and office tours for visitors and contractors.
• Manage security access for employees and visitors.
• Coordinate office consumables and supplies.
• Oversee mail services.
• Support meeting room and event setup and access.
• Manage catering deliveries and water service for meeting rooms.
• Oversee onboarding and offboarding processes.

Skills

Customer service

Reception

MS Office

Communication skills

Tools

Microsoft Office

Job description

Join the change. Electrify your future! We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career. Join the change. Electrify your future.

About the role

5-month Fixed Term Contract AGL is looking for a Workplace Services Representative to deliver exceptional workplace experience and support across our corporate offices, helping create a safe, professional and welcoming environment for employees, visitors, and contractors. The Workplace Services Representative is responsible for providing a high-level customer service, support and workplace advice on workplace related matters to all employees and visitors to AGL's corporate workplaces. This role will be based at our Sydney Corporate Office, on-site 5 days per week.

• Deliver professional reception services, greeting all visitors, contractors and employees
• Manage incoming calls via the corporate switchboard and employee support line
• Manage the Workplace Services shared inbox, triaging and escalating enquiries as needed
• Lead new starter induction tours and office tours for visitors and contractors
• Manage and maintain accurate security access for employees and visitors
• Coordinate office consumables including stationery, kitchen supplies, beverages, crockery and glassware
• Oversee incoming and outgoing mail services
• Support meeting room and event requirements, including room setup, loading dock access and site access coordination
• Manage catering deliveries and provide water service to external-facing meeting rooms
• Oversee onboarding and offboarding processes, including access cards and locker allocation

What you will bring

• You're a positive, proactive team member who thrives in a service-oriented environment and enjoys creating a seamless workplace experience
• Willingness to engage in light physical activity, such as room setups and moving around the workplace as needed
• Ideally one year experience in a similar office support or customer service role
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• A solutions-focused, energetic and approachable attitude

Benefits

• Discounts on energy, telcos and solar plans
• Participate in Energise - our reward & recognition program
• Access 20 weeks of paid parental leave for the primary carer
• Access to an additional week of recharge leave per year
• Play an active role in our diversity & inclusion initiatives
• Novated leasing and Electric Vehicle subscriptions
• Access to study assistance, AGL's share purchase plan and insurance deals

*Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences. We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose.

Further Information

To learn more visit: www.agl.com.au/careers AGL is proud to be a WORK180 Endorsed Employer for All Women. Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary. The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy. AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location & Job Family

Location Sydney NSW 2000

Job Family Group Administration - Support - Service

Our Culture

At AGL, we believe energy makes life better. That's why we're passionate about powering the way Australians live, move and work. Like you, we believe that the world is going through extraordinary challenges. We don't shy away from the tough questions and we consider the answers carefully. We work in partnership with our customers and communities, and take action to shape a better future for all. As life changes, we join the change, constantly evolving over more than 188 years. Today we bring all that know-how to transform how Australians produce, share and consume energy. We're investing in new ideas, partnerships and infrastructure - renewing and expanding our portfolio of sources and products to help make them more sustainable, reliable, affordable and useful. We'll continue to innovate in energy and other essential services to enhance the way Australians live, and to help preserve the world around us for future generations.