Workplace Coordinator - 9 month FTC

Jones Lang LaSalle Incorporated; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave 18 weeks

Health insurance discounts

Active Social Club

Employee assistance program

Novated lease for EV cars

Volunteer time off

Career opportunities

Premium offices

Job summary

Jones Lang LaSalle (JLL) is seeking a Workplace Coordinator to deliver an exceptional client experience in our Australia offices. You will engage with staff and visitors, coordinate soft services, and work closely with the client, service partners, and Westpac to ensure seamless service delivery.

The role focuses on front-line workplace experience, with responsibilities spanning reception engagement, service quality checks, and collaborative operations across facilities, housekeeping, security,

Qualifications

• Prior relevant experience in hospitality, facility / property management, operations and knowledge of commercial real estate is preferred.
• Exceptional customer service skills and professionalism with a passion for hospitality and a track record of excellent internal and external customer service.
• Ability to manage multiple priorities and deliver results in a fast-paced environment while working independently; strong prioritization and time management skills.
• Superior communication skills, written and verbal, and a strong orientation to provide exceptional customer experience.

Responsibilities

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace.
• Conduct routine walkthroughs and assessments of soft services delivery to ensure SLA compliance and high-quality service.
• Collaborate with the account team across Facility Management, Housekeeping, Security and Events to deliver Experience Services.
• Spend time welcoming employees and ensuring spaces are stocked and maintained across Workspaces.
• Respond to all requests within one day, with a personal follow-up to ensure questions are answered.

Skills

Hospitality

Facility management

Operations

Customer service

Communication

Multitasking

Time management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better worldAt JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Workplace Coordinator, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high‑touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high‑quality experiences for staff and visitors. Location of the role will be based either in the CBD or Lockleys. Working hours are 38 per week between 07:30 am to 5 pm depending on team rotation.

An overview of the role:

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client
• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Housekeeping, Security & Group hospitality and Events)
• Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained
• Receives and responds to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered

Sounds like you?

This is what we are looking for:

• Prior relevant experience in hospitality, facility / property management, operations and knowledge of commercial real estate is preferred.
• You’ll have exceptional customer service skills and professionalism with a passion for hospitality coupled with a track record of excellent internal and external customer service.
• An ability to manage multiple priorities and deliver results in a fast‑paced environment whilst working independently is desired, as is strong prioritization and time management skills.
• Superior communication skills, written and verbal, and a strong orientation to provide exceptional JLL customer experience is essential as are your excellent organizational skills.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us: You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

Location: On‑site –Lockleys, SA

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].