Workforce Optimisation Specialist

Australian Retirement Trust; City of Brisbane; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

14% superannuation

Training and development

Hybrid work arrangement

On-site facilities

Job summary

Australian Retirement Trust in Brisbane is seeking a Workforce Optimisation Specialist to develop and improve methodologies that drive operational excellence across Product & Service. You will partner with leaders to implement workforce management capabilities, enhance forecasting, planning and cost-to-serve metrics.

The role is based in Brisbane with a mix of in-person and work-from-home days, and a focus on governance, change management and capability uplift to deliver measurable business

Qualifications

• Experience in the superannuation industry and understanding of business operations.
• Stakeholder management to build trusted relationships and influence outcomes.
• Experience in workforce planning, workforce management, business analysis, operational excellence, transformation delivery or change management.
• Comfortable facilitating workshops, coaching stakeholders and driving continuous improvement.

Responsibilities

• Develop, maintain and improve fit-for-purpose methodologies and frameworks for operational excellence.
• Deliver workforce management solutions across forecasting, planning, reporting and resource optimisation.
• Champion adoption and governance of workforce management methodologies, tools and best practices.
• Facilitate strategic and operational planning activities supporting priority implementation and sustainable performance.

Skills

stakeholder management

analytical mindset

workforce planning

change management

communication skills

Education

Diploma of Superannuation (ASFA) or similar

Bachelor-like degree in Business, Finance, IT or related

Tools

AOM accreditation

Job description

Australian Retirement Trust – Brisbane QLD

We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Workforce Optimisation Specialist, you'll be responsible for developing, maintaining and improving fit-for-purpose methodologies, frameworks, guiding principles, planning and execution activities that deliver operational excellence across Product & Service.

You'll work closely with business leaders to implement and strengthen workforce management capability, improve forecasting and planning outcomes, and support strategic business and financial planning. Using your analytical mindset and stakeholder engagement skills, you'll identify opportunities to improve operational performance, resource deployment, reporting capabilities and cost-to-serve outcomes.

You’ll also champion workforce management methodologies and best practice ways of working and act as a trusted advisor to leaders navigating change.
This role is a permanent opportunity and is based in Brisbane.

Responsibilities
Day to day, you'll:

• Develop, maintain and improve fit-for-purpose methodologies and frameworks that support operational excellence.
• Deliver workforce management solutions across forecasting, planning, reporting and resource optimisation.
• Champion the adoption and governance of workforce management methodologies, tools and best practice processes.
• Facilitate strategic and operational planning activities that support business priorities implementation readiness and sustainable performance outcomes
• Identify and implement opportunities to improve operational efficiency, cost management and service delivery outcomes.
• Support leaders through workforce management initiatives, capability uplift and the transition of workforce optimisation initiatives into BAU operations,
• Build strong relationships with internal stakeholders and external partners to deliver business outcomes.
• Monitor, measure and report on benefits realised from workforce management implementation activities and operational improvement initiatives.
• Support risk management, compliance and governance activities across Product & Service.
• Act as a change champion, supporting communication, training and onboarding activities.

Qualifications
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You bring experience within the superannuation industry and a strong understanding of business operations.
• Your stakeholder management skills allow you to build trusted relationships and influence outcomes across diverse groups.
• You'll have experience in workforce planning, workforce management, business analysis, operational excellence, transformation delivery or change management.
• You're confident facilitating workshops, coaching stakeholders and driving continuous improvement initiatives.
• You possess exceptional written, verbal and interpersonal communication skills.
• Your analytical mindset enables you to identify opportunities, solve problems and make data-driven decisions.
• You'll have knowledge of contemporary business systems, reporting tools and workforce management methodologies.
• You're able to manage multiple priorities while maintaining a high standard of delivery.
• You are accredited in Active Operations Management (AOM) methodology or can acquire accreditation.
• Your qualifications may include a degree in Business, Finance, IT or a related discipline.
• You'll hold a Diploma of Superannuation (ASFA) or similar industry qualifications, which will be highly regarded.

Why join us?
Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You'll get 14% super as standard, to help your future come alive.
• Build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.
By applying, you agree to the use of these technologies as part of the recruitment process.

About us
Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Applications close 25th of October 2026.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.