Workforce Operations Support Officer - Environmental Cleaning Services

ACT Health; Canberra; On-site; AUD 96,000 - 101,000; Full time

Job summary

ACT Health’s Canberra Hospital is seeking a Workforce Operations Support Officer in Environmental Cleaning Services for a full-time, permanent role. You will help manage rosters, coordinate leave, and arrange backfill to ensure staffing meets demand and patient care remains uninterrupted.

The role involves monitoring attendance, overtime and roster variations, and advising on rostering processes and employment arrangements, with experience in electronic rostering tools and continuous improvement.

Responsibilities

• Roster preparation and maintenance.
• Leave coordination and backfill planning to support staffing.
• Monitor attendance, overtime and roster variations.
• Provide advice on rostering processes and employment arrangements.

Job description

Workforce Operations Support Officer - Environmental Cleaning Services

Employment Type: Full Time, Permanent
Classification: Administrative Services Officer Level 5 (PN 71463)
Salary: $95,722 - $100,956 (Plus 12.5% Super)
Location: Canberra Hospital and Community-Based Facilities
Section: Environmental Cleaning Services
Closing Date: 23rd August 2026

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

Access to onsite Physiotherapists.

Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role:

Can you keep the right people in the right place at the right time while juggling changing priorities and staffing demands?

The Environmental Cleaning Services (ECS) team is responsible for delivering high-quality cleaning services across Canberra Hospital and community-based facilities. The service plays a vital role in supporting safe, clean, and welcoming environments that enable effective clinical operations and contribute to a positive experience for patients, visitors, and staff.

In this role, you will be responsible for providing coordination and administrative support for workforce operations, including roster preparation and maintenance, leave coordination, and arranging backfill to support efficient staffing outcomes. You will also monitor workforce data, attendance, overtime, and roster variations, providing advice on routine rostering matters, workforce systems, processes, and employment arrangements.

Our ideal candidate will have prior experience in the use of electronic rostering systems, have excellent administrative, computer, and communication skills, can manage changing priorities and respond to urgent workforce requirements and demonstrated ability to support continuous improvement initiatives.

***Please note applications submitted via an agency will not be accepted for this position***

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community-based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact PemaYull Coden at ***************@act.gov.au.