Workers Compensation & Injury Management Lead

David Jones; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

David Jones Ltd. is seeking a senior Workers Compensation & Injury Management Lead to drive national strategies across workers compensation, injury management and recovery at work.

You will lead complex claims, shape early intervention, and partner with leaders, practitioners and insurers for optimal outcomes. The role is a senior technical position reporting to the Safety & Wellbeing function, offering influence across a national retail and distribution network with a focus on timely, safe

Qualifications

• Significant workers compensation and injury management experience across multiple Australian jurisdictions.
• Experience managing complex claims end-to-end, including psychological, disputed and long-duration matters.
• Ability to interpret medical/capacity information and translate into practical recovery strategies.

Responsibilities

• Lead the management of workers compensation claims nationally, including complex and long-duration matters.
• Drive early intervention strategies to support safe and sustainable recovery at work.
• Partner with leaders, treating practitioners, insurers and providers to develop return-to-work plans.
• Provide expert advice on Australian workers compensation and injury management requirements.
• Lead claim strategy and challenge insurers to achieve better outcomes.
• Build capability in early intervention, injury management and recovery at work.
• Utilise data/trends to identify opportunities to improve outcomes and reduce risk.
• Help evolve our national injury management framework, processes and reporting.

Skills

Workers compensation

Injury management

Stakeholder management

Return-to-work planning

Data analysis

Education

Allied health degree

Job description

The ROLE

As one of Australia’s most iconic retailers we have a rich history of being a curator of world-class brands. Our people are driven by the passion and desire to inspire our customers with seamless service and experiences Like No Other. We empower our people to take risks, grow as a community and ensure we leave a future legacy. With many different career pathways in our business, David Jones is the destination for you to thrive.

At David Jones, the wellbeing and safety of our people matters. We’re looking for an experienced Workers Compensation & Injury Management Lead to take the lead on workers compensation and injury management across our Australian business.

This is a senior technical role for someone who knows workers compensation inside out, enjoys solving complex cases and can build trusted relationships across a diverse organisation.

You’ll have the opportunity to shape how we approach early intervention and recovery at work nationally, while directly managing some of our more complex and sensitive claims.

What YOUR DAY LOOKS LIKE

Reporting into our Safety & Wellbeing function, you’ll provide specialist leadership across workers compensation, injury management and recovery at work.

You’ll:

• Lead the management of workers compensation claims nationally, with direct oversight of complex, psychological, disputed, litigated and long-duration claims.
• Drive early intervention strategies, identifying recovery barriers early and helping our people achieve safe, sustainable recovery at work.
• Partner with leaders, People & Culture, treating practitioners, insurers and rehabilitation providers to develop effective return-to-work and suitable duties plans.
• Provide expert advice across Australian workers compensation and injury management requirements.
• Lead claim strategy and constructively challenge insurers, claims agents, brokers, legal partners and rehabilitation providers to achieve better outcomes.
• Build capability across the business in early intervention, injury management and recovery at work.
• Use claims data, trends, costs and insights to identify opportunities to improve outcomes and reduce risk.
• Help evolve our national injury management framework, processes, systems and reporting.

What YOU’LL NEED TO THRIVE

You’ll bring strong technical expertise in workers compensation and injury management, together with the confidence to influence stakeholders at all levels.

Ideally, you’ll have:

• Significant workers compensation and injury management experience across multiple Australian jurisdictions.
• Experience managing complex claims end-to-end, including psychological, disputed, litigated and long-duration matters.
• Strong capability in early intervention, case management and return-to-work planning.
• The ability to interpret medical and capacity information and translate this into practical recovery strategies.
• Excellent communication, stakeholder management and influencing skills.
• The confidence to challenge insurers and external providers when required.
• Strong commercial and analytical capability, including an understanding of claim costs, premium drivers, recoveries and performance.
• Experience improving injury management processes, frameworks and ways of working.
• The ability to work autonomously and prioritise across a national retail, corporate and supply chain environment.

A tertiary qualification in allied health, rehabilitation, occupational rehabilitation or a related discipline is preferred, although significant relevant experience will also be considered.

Relevant return-to-work or injury management accreditation is desirable, along with a current Australian driver licence.

About US

Since 1838, David Jones’ limitless quest for innovation and progress established the brand as Australia’s original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones’ creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.

Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.

David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.