Worker's Compensation Technical Manager

DXC Technology Company; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

DXC University

Flexible leave options

Volunteer days

Employee Assistance Program

Novated leasing

Discounted health insurance

Paid parental leave

Job summary

DXC Technology seeks a Technical Manager for its Insurance Software and BPS group in Sydney to ensure fair, evidence-based workers’ compensation claim decisions and compliance with state requirements. You will provide specialist guidance to Case Managers, support complex claims, and drive return-to-work outcomes while maintaining documentation and audit readiness.

The role emphasizes leadership, coaching, and collaboration within the Woolworths account, with a culture of inclusion and

Qualifications

• Minimum of 3 years of workers' compensation case management experience.

Responsibilities

• Provide expert technical guidance to Case Managers on claim decisions in line with legislation and internal policies.
• Maintain comprehensive documentation to support decisions and audit readiness.
• Support return-to-work outcomes and manage complex claims.
• Coach and train Case Managers and participate in team development.

Skills

Analytical skills

Problem solving

Strong communication

Leadership & mentoring

Regulatory interpretation

Claims management experience

Proficient in MS Office

Workers' compensation knowledge

Education

Health or business-related qualification/certification

Tools

Microsoft Office Suite

Job description

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, andclaimssystems that millions of people rely on every day.

What you will be doing

TheTechnical Manager is responsible for ensuring that all workers’ compensation claim decisions are fair, evidence-based, and appropriate to the specific circumstances of each case, while aligning withtherelevant state legislative and regulatory requirements.

In this role, you will provide specialist advice and guidance to Case Managers on the interpretation and application of workers’ compensation legislation, regulations, and internal policies. Your expertise ensures that claims are managed consistently, efficiently, and in full compliance with the statutory obligations.

The Technical Manager plays a critical role in determining ongoing entitlement decisions and contributes to improved return-to-work outcomes for injured team members. This supports both regulatory compliance and the effective management of claim-related costs.

Responsibilities and duties

Claims Management

• Understand all self-insurance, and business requirements for effective case management within the Woolworths account.
• Provide expert technical support to Case Managers to ensure accurate and timely claim decisions in line with legislative and regulatory requirements.
• Assist with challenging cases by offering insights on legal implications and potential resolutions.
• Clarify complex legal language to help case managers understand how it applies to specific claims.
• Promote consistency and quality in claims decision-making through regular case reviews and oversight of key entitlement determinations.
• Operate within designated claims approval limits and consistently meet performance targets.
• Maintain comprehensive, accurate documentation to support decision-making and audit compliance.

Customer Service

• Respond promptly and professionally to phone calls and queries from injured team members, managers, and other stakeholders, ensuring high-quality customer service.
• Foster a customer-focused approach in all aspects of claims management, ensuring injured team members and employers are treated with empathy, respect, and transparency.
• Provide advice to Case Managers on managing challenging stakeholder interactions and maintaining clear, professional communication.
• Assist in the resolution of escalated queries, complaints, and disputes, ensuring timely and appropriate outcomes.

Risk and Compliance

• Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
• Maintain accurate claims data, documentation and up-to-date file notes by consistently recording all relevant information in Assure to support decisions and regulatory compliance.
• Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
• Identify potential risks within claims and collaborate on mitigation strategies.

Teamwork & Coaching

• Contribute to a positive, supportive team environment that encourages open communication, shared learning, and collective accountability.
• Share expertise by providing training and coaching to case managers to ensure they are well-versed in current lawsandbest practice in claims management, customer service and compliance.
• Review and quality-check claims documentation prepared by Case Managers, offering constructive feedback to improve compliance and claim outcomes.
• Participate actively in team meetings, training, and continuous improvement initiatives.

The skills you’ll be doing

To be successful in this role you should have:

Education

• A qualification or certification in a health or business-related field (highly desirable)

Required Skills and Experience

• Strong analytical and problem-solving skills, with the ability to interpret complex information and provide clear, evidence-based guidance.
• Excellent communication skills, both written and verbal, with the ability to influence and engage effectively across all levels.
• Strong leadership, coaching, and mentoring abilities.
• Proficient in Microsoft Office Suite.
• Minimum of 3 years of experience in workers' compensation case management, preferably in a self-insured environment.
• Previous experience in technicalrole supportingclaims management teams.
• Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within ourSocial Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of theseinclude;

• Extensive resources to support your onboarding and continualdevelopment,including DXC University.
• We know that great peoplerefergreat people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well-being matters tousand our Employee Assistance Program is there to support you and your family.
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an EqualOpportunity Employer

DXC is proud to be an equal opportunityemployerand we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.