Work Capacity & Claims Assessment Specialist

3001 Dxc Technology Australia Pty Limited; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Work Environment

Professional Development

Engaging Workplace Culture

Exclusive Membership Benefits

Financial & Well-being Support

Family-Friendly Policies

Job summary

Australian Computer Society (ACS) is seeking an ICT Skills Assessor – AI to evaluate ICT qualifications and experience against ACS frameworks and government requirements. You will maintain case records, escalate integrity concerns, and apply AI insight to improve assessment quality for applicants. The role supports pathways for professional growth within ACS.

This is a maximum 2-year contract with a hybrid work model, offering an engaging, collaborative environment for technology professionals.

Qualifications

• 2-3 years’ experience ideally in ICT, cyber-security or education services.
• Experience evaluating qualifications, employment evidence, technical duties or professional experience against defined standards or criteria.
• Proven Experience applying professional judgement to make clear, consistent and evidence-based decisions.
• Experience managing case-based work within agreed quality, service and productivity requirements.

Responsibilities

• Assess ICT qualifications, skills and professional experience against ACS frameworks and relevant government requirements.
• Make fair, consistent and evidence-based migration skills assessment decisions using professional judgement.
• Manage allocated caseloads within agreed quality, service and productivity standards.
• Maintain accurate, complete and audit-ready assessment records and decision rationales.
• Apply current AI and broader ICT expertise to support credible and contemporary assessment outcomes.
• Identify, document and escalated integrity, fraud, compliance or non-conformance concerns as required.
• Contribute to quality assurance, calibration, peer review and continuous improvement activities.
• Support a clear applicant experience by providing well-documented outcomes and appropriate referral pathways.

Skills

Stakeholder management

Communication

Analytical skills

Prioritization

MS Office

CRM systems

Judgment

Collaboration

Tools

CRM systems

Assessor management tools

Microsoft Office

Job description

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ICT Skills Assessor – AI

2000 Sydney Australian Computer Societyorporated

Posted 2 days ago

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Job Description

About Us

ACS is where purpose, possibility and people come together. As Australia’s leading professional association for the technology community, we are strengthening the profession, creating greater value for our members and helping technology deliver a better future for Australia. We believe high performance is built on both capability and character: what you bring matters, and how you show up matters just as much. Our people bring our strategy to life by aiming high, being creative, collaborating and doing the right thing, because even the boldest strategy only succeeds when the culture behind it is strong. As the saying goes, "Culture Eats Strategy for Breakfast".

About the Role

The ICT Skills Assessor – AI evaluates ICT qualifications, skills and professional experience against ACS frameworks and relevant government requirements in AI. The role maintains complete case records, escalates integrity and non-conformance concerns, and applies specialist AI insight to strengthen assessment quality, applicant understanding and confidence in ACS. The role plays an important part of how ACS shapes the digital future of Australia.

As an ACS Skills Assessor – AI, you will be accountable for accurate, timely and defensible decisions. Apply standards fairly, document decisions clearly and elevate concerns early. Sharing knowledge, welcoming challenges and using feedback to strengthen consistent practice is at the core of how this role Aims High. You will also apply evidence and specialist insight to improve assessment quality and applicant understanding, identify the appropriate membership level and connect candidates with Member Services, relevant microcredentials and professional pathways for the continued growth of the professionalism of the technology industry.

This role is a maximum 2 year contract.

Key Responsibilities

• Assess ICT qualifications, skills and professional experience against ACS frameworks and relevant government requirements.
• Make fair, consistent and evidence-based migration skills assessment decisions using professional judgement.
• Manage allocated caseloads within agreed quality, service and productivity standards.
• Maintain accurate, complete and audit-ready assessment records and decision rationales.
• Apply current AI and broader ICT expertise to support credible and contemporary assessment outcomes.
• Identify, document and escalated integrity, fraud, compliance or non-conformance concerns as required.
• Contribute to quality assurance, calibration, peer review and continuous improvement activities.
• Support a clear applicant experience by providing well-documented outcomes and appropriate referral pathways.

About You

You are an analytical and collaborative ICT professional who works effectively across teams and with stakeholders to deliver high-quality assessments. You bring curiosity and initiative to problem-solving, identifying practical improvements and using feedback to strengthen assessment quality, consistency and the applicant experience. You thrive in complex environments, apply sound professional judgement and understand that how you work with colleagues and applicants is as important as your technical expertise.

What You Bring

• 2-3 years’ experience ideally in ICT, cyber-security or education services.
• Experience evaluating qualifications, employment evidence, technical duties or professional experience against defined standards or criteria.
• Proven Experience applying professional judgement to make clear, consistent and evidence-based decisions.
• Experience managing case-based work within agreed quality, service and productivity requirements.

Skills

• Strong stakeholder management capabilities, with the ability to contribute to high-performing teams.
• Excellent written and verbal communication, capable of influencing stakeholders at all levels.
• Analytical and problem-solving skills, with a focus on improving assessment frameworks and outcomes.
• Ability to manage multiple priorities, drive operational excellence, and maintain standards in a complex environment.
• High proficiency in Microsoft Office, CRM systems, and assessor management tools.
• Discretion, sound judgment, and the ability to handle sensitive matters diplomatically.
• Collaborative mindset, fostering innovation and continuous improvement.

Why Join ACS?

Join ACS and help shape a stronger, future-ready technology profession for Australia. You’ll be part of an ambitious and supportive team where ideas are welcomed, collaboration crosses boundaries and everyone has the opportunity to make a meaningful impact for our members and the wider technology community. We value diverse perspectives and back our people to aim high, be creative, do the right thing and keep growing, because the energy, curiosity and behaviours you bring are just as important as your expertise.

Rewards and Benefits

• Flexible Work Environment – Enjoy the benefits of hybrid working, combining remote flexibility with regular in-person collaboration in shared workspaces.
• Professional Development – Access to a wide range of learning and development options including access to SkillsSoft online learning suite, MySFIA skills assessment along with other role and enterprise learning opportunities.
• Engaging Workplace Culture – Be part of a collaborative, inclusive team with in-office activities, learning sessions, and a supportive atmosphere.
• Exclusive Membership Benefits – Receive a complimentary ACS membership, unlocking a host of professional development opportunities and networking benefits.
• Financial & Well-being Support – Benefit from NFP salary packaging to increase your take-home pay, along with access to a confidential Employee Assistance Program for extra support.
• Family-Friendly Policies – Inclusive leave policies support parents and caregivers, helping you balance work and family commitments

Please note that successful applicants will be required to undertake a police check as part of the recruitment process.