Wine & Spirits Retail Pro — Customer Experience

BWS; Vincentia; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Exclusive discount card for BWS and EN

Endeavour Wellbeing Support

Functional screening assessment

Job summary

BWS is looking for a friendly Team Member in Australia to engage customers, share our product passion, and build memorable experiences. Join a sociable, inclusive team and represent a renowned drinks retailer within the Endeavour Group.

You’ll support loyalty programs, keep shelves stocked, and maintain a safe store environment while upholding responsible alcohol service. Bring energy, authenticity, and a readiness to grow with us.

Qualifications

• Talk with customers confidently and authentically to provide the ultimate unboring experience.
• Good availability across the day, evenings and weekends.
• Ability to work both autonomously and as part of a team.
• Genuine interest in learning and expanding product knowledge.
• Own your career and dream big within the business.

Responsibilities

• Engage with customers and share passion for our products to create memorable moments.
• Promote BWS loyalty programs and explain benefits and offerings to customers.
• Ensure shelves are stocked with best choices for customers.
• Maintain a safe and clean environment for customers and teammates.
• Uphold service of alcohol guidelines at all times.
• Be yourself and bring your energy to the team.

Skills

Customer communication

Availability evenings weekends

Autonomy & teamwork

Product knowledge learning

Career ambition

Active lifestyle

Leave your mark

Job description

BWS is looking for a friendly Team Member in Australia to engage customers, share our product passion, and build memorable experiences. Join a sociable, inclusive team and represent a renowned drinks retailer within the Endeavour Group.

You’ll support loyalty programs, keep shelves stocked, and maintain a safe store environment while upholding responsible alcohol service. Bring energy, authenticity, and a readiness to grow with us.