Wine & Spirits Customer Experience Advocate

Endeavour Group; Gold Coast City; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Employee assistance program

Job summary

Endeavour Group's BWS team is seeking a customer-focused individual to engage with shoppers, promote loyalty programs, and maintain shelf stock. The role emphasizes safe, friendly service and teamwork across shifts.

Ideal candidates are personable, adaptable and eager to learn about our beverage range, with availability across days, evenings, and weekends. Join a large network offering growth opportunities while enjoying employee benefits.

Qualifications

• Confident, authentic customer dialogue to create an engaging in-store experience.
• Good availability across day, evenings and weekends.
• Able to work autonomously and as part of a team.
• Willingness to learn and expand product knowledge.
• Desire to grow within the business.

Responsibilities

• Engage with customers and share passion for drinks to create memorable moments.
• Promote BWS loyalty programs and explain benefits.
• Ensure shelves are stocked with best product options.
• Maintain a safe, clean store environment for customers and teammates.
• Uphold responsible service of alcohol guidelines.

Skills

Customer communication

Availability

Teamwork

Product knowledge

Self-motivation

Job description

Endeavour Group's BWS team is seeking a customer-focused individual to engage with shoppers, promote loyalty programs, and maintain shelf stock. The role emphasizes safe, friendly service and teamwork across shifts.

Ideal candidates are personable, adaptable and eager to learn about our beverage range, with availability across days, evenings, and weekends. Join a large network offering growth opportunities while enjoying employee benefits.