Wellness Program Manager

Bupa Australia; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Bupa is seeking a Wellness Program Manager to coordinate health and wellbeing programs for corporate and university clients. You will lead B2B client relationships, deliver engaging wellness solutions and drive participation across programs.

You will design wellness frameworks, collaborate with partners, and ensure services meet client expectations while advancing healthy behaviours within client organisations.

Qualifications

• Degree in Health Promotion, Science or Allied Health (highly regarded).
• Experience in health promotion, Wellness consultations, Wellness program development/delivery (highly regarded).
• Experience in planning/designing Wellness Solutions or framework for organisations (preferred).
• Experience in client account management or a B2B role (highly regarded).
• Demonstrated problem solving and critical thinking skills.
• High attention to detail and working knowledge of Excel/MS Office (Intermediate).

Responsibilities

• Coordinate the delivery of Health and Wellbeing programs to allocated Bupa Corporate and University clients.
• Deliver professional B2B client relationship management and quality service, strive to exceed client satisfaction metrics.
• Ensure the implementation of programs focused on maximizing engagement and positively influencing healthy behaviour change.
• Contribute towards managing Health & Wellbeing engagements with clients and positively influencing Wellness planning.
• Work closely with Corporate Partnership Managers and support with Wellness solutions to clients.
• Implement strategies to enhance client and customer experiences.

Skills

Health promotion

Wellness consultations

Wellness program development

Wellness solutions design

Client account management

Critical thinking

Attention to detail

MS Office / Excel

Education

Health Promotion / Science / Allied Health degree

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job

The Wellness Program Manager is responsible for the coordination of industry leading Health and Wellbeing programs and services to Bupa’s corporate and university clients. Key to this role is the delivery of a superior level of service to Bupa’s clients, the development of professional relationships with key client stakeholders and the maximisation of employee and student engagement. This role contributes to supporting Corporate Partnership Managers in driving meaningful Wellness engagements with clients.

What you’ll need to make it possible

You will be inspired and driven by the opportunity to work with a global leader in health and care that is on the path towards an exciting transformation.

You will have:

• A degree in Health Promotion, Science or Allied Health (highly regarded)
• Experience in health promotion, Wellness Consultations, Wellness program development/delivery (highly regarded)
• Experience in planning/designing Wellness Solutions or framework for organisations (preferred)
• Experience in client account management or a B2B role (highly regarded)
• Demonstrated problem solving and critical thinking skills
• High attention to detail is essential
• Knowledge of excel, MS office (Intermediate)

What you’ll be doing in this role:

• Coordinate the delivery of Health and Wellbeing programs to your allocated Bupa Corporate and University clients
• Deliver professional B2B client relationship management and quality service, strive to exceed client satisfaction metrics, grow repeat/renewal business
• Ensure the implementation of the programs are focused on maximising engagement and positively influencing healthy behaviour change
• Contribute towards managing Health & Wellbeing engagements with clients and positively influencing Wellness planning
• Working closely with Corporate Partnership Managers and supporting with Wellness solutions to clients
• Implement strategies to enhance client and customer experiences

Why you’ll love it?

We support our people to be the healthiest and happiest versions of themselves.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.