Wellness Educator / Spa Receptionist - Holmview

LifeFlight Australia Limited; Queensland; On-site; AUD 30,000 - 60,000; Full time

Job summary

A wellness spa is seeking a Wellness Educator/Spa Receptionist in Holmview to create an exceptional guest experience through education on wellness services. The role offers a supportive team environment, with opportunities for career growth and uncapped commission based on performance. Candidates should have experience in customer service or wellness settings, strong communication skills, and a willingness to embrace the spa's mission of promoting wellbeing. Weekend availability is required.

Benefits

Hourly rate + uncapped commission

Discounted wellness spa membership

Free gym membership

Ongoing training in wellness

Qualifications

• Experience preferred in a wellness or customer-facing role.
• Current First Aid & CPR certification or willingness to obtain.
• Availability across a 7-day rotating roster.

Responsibilities

• Maintain a clean and safe spa environment.
• Welcome and educate clients on wellness services.
• Manage bookings and client profiles.

Skills

Strong communication skills

Problem-solving skills

Customer service

Education

Experience in a spa, wellness centre, health club, or customer-facing role

Tools

Booking and CRM systems

Job description

Wellness Educator / Spa Receptionist - Holmview

• Hourly rate + uncapped commission (your earnings grow with your performance)
• Discounted Merse Wellness Spa membership
• FREE gym membership at Fitness Cartel Health Clubs
• Ongoing training in wellness, recovery, sales & customer experience
• Clear pathway into Team Leadership or Spa Management
• Work in a state-of-the-art wellness and fitness environment
• Be part of a supportive, values-led, high-performance team culture

The Role

This is not a standard reception role.

At Merse Wellness Spa, our team are Wellness Educators — guiding clients through the ultimate spa and recovery experience. You are the first face our guests see, the calm presence that sets the tone, and the connection between our clients and their best selves.

This is a dynamic, fast‑paced role where no two days look the same. You’ll move seamlessly between welcoming clients, educating them on wellness and recovery, maintaining a pristine spa environment, and supporting smooth daily operations.

You’ll also be confident on the phone, managing inbound enquiries and outbound follow‑ups, supporting bookings, nurturing leads, and enhancing the overall guest experience.

Key Responsibilities

• Maintain an immaculate, safe, dry and serene spa environment, including saunas, pools and recovery areas
• Manage towels, linen rotation, stock levels and overall presentation to the highest standard
• Welcome guests, conduct spa tours, and confidently explain services and experiences
• Educate clients on recovery options, memberships and packages aligned to their goals
• Upsell memberships and services to walk‑ins and existing members, including outbound lead follow‑up
• Earn uncapped commission through ethical, client‑first sales conversations
• Manage bookings, payments, memberships and client profiles using booking and CRM systems
• Support opening and closing procedures and assist the Spa Manager with smooth daily operations

What You'll Bring

• Love people and thrive in busy environments
• Take pride in cleanliness, service and high standards
• Enjoy sales when it’s ethical and education‑led
• Is calm under pressure and confident in communication
• Is reliable, proactive, punctual and professional
• Want a career in wellness, not just a job

What You’ll Need to Succeed

• Experience in a spa, wellness centre, health club or customer‑facing role (preferred)
• Strong communication and problem‑solving skills
• Computer literacy and ability to learn new systems
• A strong work ethic and can‑do attitude
• Current First Aid & CPR (or willingness to obtain)
• Availability across a 7‑day rotating roster (weekends are non‑negotiable)

About Merse Wellness Spa

At Merse Wellness Spa, we believe wellbeing isn’t a luxury — it’s essential. We create calm, intentional recovery spaces where people can relax, restore and feel their best.

Built as a sanctuary from the pace of modern life, Merse supports physical, mental and emotional wellbeing through thoughtfully designed experiences and evidence‑based recovery services.

Our mission is bold: 100 Merse Wellness Spas by 2030, making high‑quality recovery accessible to more people, everywhere. Every interaction matters, and every experience is designed to elevate how people feel.

Apply Now

Click APPLY to submit your resume and a brief cover letter telling us why you’d love to join Merse Wellness Spa and what you’ll bring to the role. Applications are reviewed as received — so don’t wait.

Please note: Only shortlisted candidates will be contacted. No recruitment agencies, please.