Wellness Centre Manager: Lead Growth & Member Experience

Mind Body Recovery; Hillcrest; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Growth opportunities

Supportive team environment

Autonomy with impact

Staff wellness benefits

Competitive salary with KPI bonuses

Brand shaping opportunities

Job summary

Mind Body Recovery in Hillcrest, QLD is seeking an energetic Manager to lead daily operations and drive business growth. You will boost memberships, enhance the member experience, and guide staff to deliver exceptional service in a premium wellness setting.

You’ll work closely with ownership to scale the business, improve systems, and foster a community-focused recovery environment that supports our members’ wellbeing and performance goals.

Qualifications

• Previous customer service, sales or leadership experience.
• Experience in wellness, fitness or customer service industries.
• Strong sales and business development mindset.
• Experience using Mindbody software is highly regarded.
• Social media and community engagement experience is an advantage.

Responsibilities

• Lead and motivate the team to deliver exceptional customer experiences.
• Drive membership growth, sales, retention, and community engagement.
• Manage daily operations and ensure smooth centre performance.
• Oversee staff rostering, training, and accountability.
• Build relationships with local gyms, sporting clubs, businesses, and wellness communities.
• Handle customer enquiries, escalations, and member satisfaction.
• Monitor KPIs, sales performance, and operational efficiencies.
• Assist with marketing initiatives, promotions, and events.
• Maintain high presentation and cleanliness standards across the facility.
• Create a positive, energetic, and high-performing culture.

Skills

Leadership

Sales

Customer Service

Wellness industry knowledge

Community engagement

Problem-solving

Tools

Mindbody

Job description

Mind Body Recovery in Hillcrest, QLD is seeking an energetic Manager to lead daily operations and drive business growth. You will boost memberships, enhance the member experience, and guide staff to deliver exceptional service in a premium wellness setting.

You’ll work closely with ownership to scale the business, improve systems, and foster a community-focused recovery environment that supports our members’ wellbeing and performance goals.