Welcome Ambassador

Marriott Hotels Resorts; City of Melbourne; On-site; AUD 80,000 - 100,000; Part time

Job summary

A luxury hotel chain in Melbourne is seeking part-time guest service staff to create memorable experiences for guests. The role requires a proactive character who embodies professionalism and creativity. Responsibilities include greeting guests, assisting with valet services, and providing information about hotel amenities and local attractions. This position offers a competitive salary, career advancement opportunities, and various employee benefits including birthday perks and exclusive discounts.

Benefits

Competitive salary with annual review

Mentor/buddy program

Career advancement opportunities

Birthday perks

Exclusive discounts on food and beverages

Community engagement initiatives

Employee referral bonus

Qualifications

• Proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and grow within your career.
• Polished professionalism with a creative approach.

Responsibilities

• Greet and escort guests to rooms.
• Assist guests with valet service including vehicle retrieval.
• Inform guests of property amenities and local attractions.
• Transport guest luggage to and from rooms.
• Arrange transportation for guests as needed.

Job description

Are you excited to work and create epic moments for guests at our multi-award-winning venues?

Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets,sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

About the Venue - Wheels

With design nods to Melbourne’s laneways and Batman’s lair, our guests will be arriving in style and stealing the scene when they pull up in WHEELS. We’re looking for Talent that will put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.

Why Choose W Melbourne?

• Competitive Salary and Reviews: Benefit from a competitive salary with an annual salary review every July.
• Mentor/Buddy Program:Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
• Career Advancement: Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
• Prime Location:Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
• Birthday Perks: Celebrate your birthday with a paid day off because we value our rockstars – YOU!
• Exclusive Discounts: Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
• Community Engagement:Participate in W Melbourne's TakeCare initiatives and contribute to meaningful community service projects.
• Award-Winning Workplace: Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
• Employee Referral Bonus: Take advantage of our employee referral bonus and enjoy working alongside your tribe.

What We Expect of You

• A proactive and upbeat demeanor that inspires excellence.
• Keen to take on new challenges and grow within your career.
• Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

A Glance at What You Will Do

• Greet and escort guests to rooms.
• Assist guest with valet service including safe parking and retrieving vehicles.
• Open doors and assist guests/visitors entering and leaving property.
• Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
• Escort and explain room features to guests (e.g., use of room key, mini-bar, in-room safe, valet laundry services).
• Transport guest luggage to and from guest rooms and/or designated bell area.
• Assist with luggage storage and retrieval.
• Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
• Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
• Communicate parking procedures to guests/visitors.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.Bewhere you can do your best work,beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Job Info

• Job Identification 25203209
• Job Category Rooms & Guest Services Operations
• Posting Date 12/24/2025, 03:15 AM
• Apply Before 01/13/2026, 04:15 PM
• Job Schedule Part time
• Locations 408 Flinders Lane, Melbourne, Victoria, 3000, AU