Water Licensing & Customer Service Specialist

State Water Corporation; Tamworth; Hybrid; AUD 73,000 - 89,000; Full time

Benefits offered by this job

Flexible working

9-day fortnight

Up to 16 weeks paid parental leave

Fertility leave

Professional development and education

Remote area benefit packaging

Salary base plus super

Job summary

WaterNSW is seeking an experienced Licensing Officer to join the Licensing Operations team on a full-time, max-term arrangement until January 2028. Based in Tamworth, Hunter Hub, or other NSW locations, you will manage licensing enquiries and validate applications with a strong focus on accuracy and customer service.

You will work within WaterNSW's regulatory framework, deliver timely processing of licensing requests, and contribute to a positive customer experience while supporting flexible,

Qualifications

• Certificate III in Business or related discipline or equivalent experience.
• Experience delivering outstanding customer service in a high-volume environment.
• Ability to build rapport, respond to enquiries, and resolve concerns.
• Foundational knowledge of regulatory frameworks and apply this in practice.
• Strong interpersonal and communication skills with proactive problem-solving.

Responsibilities

• Process and validate licensing applications in line with service standards.
• Manage application workflow and routing within A&A procedures.
• Assist customers to obtain water access licences and approvals.
• Prepare reports to monitor processing and service standards.
• Collaborate with A&A to implement process improvements.
• Resolve customer queries as first contact and escalate as needed.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Regulatory knowledge

Education

Certificate III in Business

Tools

Mapping tools

Job description

WaterNSW is seeking an experienced Licensing Officer to join the Licensing Operations team on a full-time, max-term arrangement until January 2028. Based in Tamworth, Hunter Hub, or other NSW locations, you will manage licensing enquiries and validate applications with a strong focus on accuracy and customer service.

You will work within WaterNSW's regulatory framework, deliver timely processing of licensing requests, and contribute to a positive customer experience while supporting flexible,