Ward Clerk: Ward M4 – HPB and Upper GI Surgery

NHS; Town Of Cambridge; On-site; AUD 50,000 - 65,000; Full time

Job summary

A prestigious healthcare institution in Australia is seeking a Ward Clerk for Ward M4 within a skilled surgical team. The role involves direct patient communication and multitasking across various duties including order management and administrative tasks. Previous experience in an office or customer service context is beneficial. Applicants will enjoy a supportive workplace focused on professional development. The position closes on January 4, 2026, with interviews slated for January 13, 2026.

Benefits

Development opportunities

On-site leisure facilities

Support for work-life balance

Reduced-cost transport options

Free tea and coffee in staff areas

Qualifications

• Numerate and literate.
• Experience of working in an office environment or reception.
• Experience of customer service or dealing with the public.

Responsibilities

• Ordering and stocking of ward essentials.
• General reception and office duties.
• Liaising with departments like Recovery and ITU.

Skills

Ability to work as part of a team

Good communication skills

Basic IT skills

Good organisational skills

Attention to detail

Ability to adapt to change

Ability to work under pressure

Education

Educated to GCSE level or equivalent

Tools

Microsoft Office Outlook

Job description

Ward Clerk: Ward M4 – HPB and Upper GI Surgery

The closing date is 04 January 2026.

Are you interested in joining our team on Ward M4 as a Ward Clerk?

If so you will become part of a close working, highly skilled team within an acute surgical setting, looking after emergency and elective patients. Your role will include many skills and responsibilities such as regular communication with patients and their relatives, liaising with other departments such as Recovery, ITU and the Emergency Department.

Main duties of the job

The main duties of this role include ordering and stocking of ward essentials, general reception and office duties.

You will be the first point of contact for visitors and relatives to the ward and working alongside the nurse in charge to help facilitate patient flow.

About us

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Job responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment.

This vacancy will close at midnight on 4th January 2026.

Interviews are provisionally due to be held on 13th January 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person Specification

Qualifications

• Numerate and literate
• Educated to GCSE level or equivalent

Experience

• Planning and organising straightforward tasks
• Working within agreed guidelines to set timescales
• Experience of using IT packages
• Experience of working in an office environment or reception
• Experience of customer service or dealing with the public
• Previous experience of working in the NHS
• Previous experience of working with medical records
• Experience of call handling

Knowledge

• Understanding of confidentiality
• Understanding of customer service
• Understanding of filing/library systems
• Basic knowledge of the Trust

Skills

• Ability to work as part of a team
• Good communication skills including telephone, email, face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedule and timescales
• Basic IT skills - ability to use Microsoft Office Outlook
• Good organisational skills
• Willing to take on/learn new skills
• Ability to show attention to detail
• Ability to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Ability to touch type

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cambridge University Hospital NHS Foundation Trust