Volunteer Journey & Systems Coordinator (Contract)

Work Initiatives; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Universal Paid Parental Leave

Flexible Public Holidays

Health & Wellbeing Support

Annual Leave Flexibility

Competitive Remuneration & Perks

Dog-friendly offices

Job summary

Orange Sky is seeking a process-driven, experience-focused professional to empower staff and volunteers through technology. This 18-month fixed-term contract role champions our volunteer platform (Rosterfy) and related tools, focusing on process design, user experience, and lifecycle mapping.

You will design automated journeys, create intuitive workflows, and collaborate with Learning & Development and Data teams to drive continuous improvement while protecting data integrity.

Qualifications

• 3+ years of experience in volunteer engagement, customer experience, operations support, or systems administration.
• Experience designing user journeys or supporting a large volunteer base in a non-profit environment is highly valued.

Responsibilities

• Optimising Volunteer Lifecycles & Journeys: map, build, and refine automated volunteer journeys (onboarding, engagement, retention, offboarding).
• Designing Seamless User Experiences: configure MyOS/Rosterfy to meet user needs and ensure technology enables staff and volunteers.
• Crafting Workflows & Learning Resources: build guides, workflows, and training materials for easy adoption.
• Driving Continuous Improvement: identify pain points, test features, implement improvements aligning with volunteer strategy.
• Protecting Data Integrity & Insights: conduct light audits, collaborate on reporting to improve lifecycle data.
• Collaborating Across the Organization: build relationships with leaders, teams, and partners to implement enhancements.

Skills

Volunteer engagement

Customer experience

Operations support

Systems administration

Tools

Rosterfy

MyOS

CRM

Job description

Orange Sky exists to support Australians who are facing challenges in their lives, including homelessness, financial hardship, limited access to laundry facilities or temporary displacement due to a natural disaster.We are committed to being there when it’s needed most, offering free laundry services, warm showers and friendly chats with our volunteers. Our volunteers and vans hit the road every day across Australia and New Zealand, helping folks feel seen, heard, and supported. Over the past nine years, we’ve met thousands of amazing people and heard some incredible stories. Now, we’re on the lookout for someone just as passionate to join our team and help keep the wheels turning!

The Role

This position is perfect for a process-driven, experience focused problem solver who wants to use technology to empower our staff and volunteers to make a bigger impact. Reporting to our Senior Manager Operations Support, this 18-month fixed-term contract role bridges the gap between people and technology. You will act as the champion for our volunteer management platform (Rosterfy) and key integrated tools, focusing on process design, user experience, and volunteer journey mapping to ensure a seamless, high-quality experience for volunteers across every stage of their lifecycle.

What you’ll be doing (in a nutshell)

• Optimising Volunteer Lifecycles & Journeys: Partnering closely with the Volunteer Experience Coordinator to map, build, and refine automated volunteer journeys (onboarding, engagement, retention, and offboarding). You'll design streamlined workflows to remove friction, enhance engagement, and create "wow" moments for our volunteers.
• Designing Seamless User Experiences: Serving as the key contact for our volunteer platform (MyOS/Rosterfy), translating user needs into smart system configurations, and providing thoughtful support to ensure technology is an enabler, not a barrier.
• Crafting Workflows & Learning Resources: Collaborating with our Learning & Development Specialist to build engaging, accessible user guides, workflows, and training materials that make platform adoption easy and intuitive for both staff and volunteers.
• Driving Continuous Improvement: Proactively identifying operational pain points, testing new platform features, and implementing process improvements aligned directly with our broader volunteer strategy.
• Protecting Data Integrity & Insights: Conducting light system audits to keep volunteer data accurate and secure, while collaborating with our Data & Insights team to improve volunteer lifecycle reporting.
• Collaborating Across the Organization: Building strong, positive relationships with volunteer leaders, internal teams, and software partners to bring process enhancements to life.

What you bring to the table

• The experience: 3+ years of experience in volunteer engagement, customer experience, operations support, or systems administration. Prior experience designing user journeys or supporting a large volunteer base in a non-profit environment is highly valued.
• Experience & journey mapping focus: A people focused mindset with a knack for process mapping, understanding user behaviour, and designing intuitive, automated journeys that make people's lives easier.
• Platform & technical aptitude: Practical experience navigating, configuring, or supporting volunteer management platforms or CRMs with an interest in workflow automation.
• Communication & empathy: Exceptional skills in translating system processes into clear and accessible language for a diverse range of people.
• Analytical & project skills: Strong organisational skills to manage competing priorities, paired with a sharp eye for detail regarding data quality and process flow (experience with Asana is a plus).
• The mindset: A creative problem solver who sees gaps as opportunities to improve the user experience and brings a genuine passion for Orange Sky's mission.

Why Join Orange Sky?

At Orange Sky, we want every person to be "Better for Being Orange" that includes our volunteers, friends, supporters, and employees. Joining our team means working alongside a passionate, high-performing group of people dedicated to our mission of Positively Connecting Communities.

We offer an inclusive, modern, and flexible environment where your well-being, life circumstances, and personal growth are genuinely supported through our industry-leading benefits, including:

• Universal Paid Parental Leave: Equal access for all parents (no distinction between primary and secondary carers), providing up to 12 weeks paid leave plus superannuation and a tailored return-to-work program.

Flexible & Modern Leave Options

• Personal & Wellbeing Leave: Wide coverage of leave incorporating reproductive health, mental health, and extended personal care.
• Cultural & Flexible Public Holidays: Option to substitute public holidays for another day that works best for you as well as the ability to swap a cultural or religious public holiday for observance of a day that is more in line with your beliefs.
• Inclusive Compassionate Leave: Includes close family members, family friends, pregnancy‑related loss, and pets.
• Community Services Leave: Paid leave for emergency response volunteering and full support for jury duty.
• Annual Leave Flexibility: Options to cash out leave or convert interrupted annual leave to personal/compassionate leave.
• Competitive Remuneration & Perks: Attractive base salary plus non‑profit salary packaging (up to $15,900 tax‑free per year); paid‑out rewards scheme; travel allowance; Orange Sky public holiday and additional gifted leave for high performance.
• Culture & Flexibility & Balance: Flexible working arrangements and dog-friendly offices - bring your furry best mate to work!
• Health & Wellbeing Support: Fitness Passport (discounted gym memberships) for you and your family; dedicated wellness initiatives; and a comprehensive Employee Assistance Program (EAP).
• Growth & Development: Personal and professional growth pathways (My Career Pathway) with dedicated professional development funding.
• Recognised Diversity Leader: Orange Sky Australia is proud to be recognised as an Inclusive Employer by Diversity Council Australia (DCA).
• Purpose: The warm fuzzies that come from doing work that truly matters every single day.

(Note for Aotearoa NZ job postings: Specific NZ leave terms will align with local legislation.)

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

The successful candidate will be required to undergo a standard background and criminal record check prior to commencement that will be assessed on case by case basis.