Visual Merchandiser, Melbourne

COS; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading fashion brand in Melbourne is seeking a Visual Merchandiser to enhance the in-store customer journey. Responsibilities include delivering exceptional styling advice, designing impactful displays, and supporting the sales team. Ideal candidates should have a strong understanding of fashion trends and excellent communication skills. This full-time role offers competitive benefits, including a clothing allowance and bonuses based on sales performance.

Benefits

25% staff discount

Competitive Monthly Bonus up to 15%

Clothing Allowance

Annual Leave

Birthday Leave

Development Opportunities

Qualifications

• Strong understanding of current fashion trends, silhouettes, and seasonal styling.
• Experience in using KPIs, sales data, and customer feedback for visual decisions.
• Ability to enhance in-store experiences through impactful visual storytelling.

Responsibilities

• Deliver excellent customer experience through expert styling advice.
• Design and install impactful window displays reflecting seasonal trends.
• Support sales team in daily store operations and maintain high merchandising standards.

Skills

Customer-Centric Mindset

Visual Merchandising Standards

Fashion Knowledge

Commercial Awareness

Communication

Adaptability & Flexibility

Eager to learn

Job description

Job Description

As a Visual Merchandiser, you play a pivotal role in shaping an exceptional in‑store customer journey. With a keen eye for aesthetics and a strong commercial mindset, you bring the brand’s vision to life—elevating the collection in a way that is both inspiring and aligned with business goals. Your work not only enhances the visual appeal of the store but also drives customer engagement and sales performance.

Key Responsibilities

• Delivering an excellent customer experience through expert styling advice, deep product knowledge, and a visually compelling store environment.
• Interpreting sales data and customer insights to inform and execute the store’s visual direction.
• Designing and installing impactful window displays that reflect seasonal trends and brand identity.
• Styling mannequins and creating outfit combinations that inspire and influence customer purchasing decisions.
• Merchandising the shop floor in alignment with company guidelines to ensure a cohesive and commercial presentation.
• Supporting the sales team in daily store operations and contributing to a seamless customer experience.
• Setting and maintaining high visual merchandising standards, while training and mentoring team members to uphold consistency.
• Acting as a brand ambassador, ensuring every visual element contributes to a memorable and engaging customer journey.

Qualifications

• Customer‑Centric Mindset: Understanding how to elevate in‑store experiences through impactful visual storytelling and exceptional customer service.
• Visual Merchandising Standards: Skilled in executing brand visual guidelines, including window displays, mannequin styling, and in‑store presentation to enhance commercial impact.
• Fashion Knowledge: Strong understanding of current fashion trends, silhouettes, and seasonal styling, with a passion for translating them into compelling visual displays.
• Commercial Awareness: Some experience in using KPIs, sales data, and customer feedback to inform visual merchandising decisions and drive store performance.
• Communication: Genuine interest in people, clear communication, and active listening to understand perspectives and needs.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Eager to learn: Open to continuous learning and actively seeks opportunities for personal and professional growth.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

This is a full‑time contract role based in Melbourne with a contract of 38 hours a week.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online.

In addition to this, colleagues also receive:

• Competitive Monthly Bonus of Up to 15% tied to sales achievements
• Clothing Allowance
• Annual Leave
• Birthday Leave
• Development Opportunities

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.

Please note this position is offered on a local contract, therefore you should have the legal right to work in Australia before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

We are looking forward to hearing from you!