Veterinary Assistant/Receptionist

Ladysmith Veterinary Hospital.; Brisbane; Presencial; AUD 30.000 - 47.000; A tiempo parcial

Descripción de la vacante

Ladysmith Veterinary Hospital is seeking a dependable, enthusiastic Part-Time Veterinary Receptionist / Veterinary Assistant Floater to join our close-knit team. You will wear multiple hats in both reception and treatment areas, gaining hands-on experience in a small, community-driven practice.

This role is ideal for someone new to veterinary medicine who wants to learn, grow, and enjoy a healthy work-life balance while contributing to excellent patient care and client service.

Formación

• Must have a positive attitude and willingness to learn.
• Dependable, adaptable, and comfortable with changing priorities.
• Team player who values collaboration in a small practice.
• Strong communication and customer service skills.
• Comfort working with both people and animals; stay organized and calm in a busy environment.
• Genuine interest in veterinary medicine and providing excellent patient care.

Responsabilidades

• Welcome clients and their pets with a friendly, professional attitude.
• Answer calls, schedule appointments, and assist with client questions.
• Check clients in/out for appointments and maintain records.
• Process payments and assist with invoicing.
• Assist with prescription refills and follow-up communications.
• Keep reception area clean, organized, and welcoming.

Conocimientos

Positive attitude

Willing to learn

Dependable

Adaptable

Team player

Communication

Customer service

People & animals

Organized

Calm demeanor

Interest in veterinary medicine

Descripción del empleo

Part-Time Veterinary Receptionist / Veterinary Assistant Floater

Are you someone who enjoys working with people and animals, loves learning new things, and thrives in a team-oriented environment? Ladysmith Veterinary Hospital is looking for a dependable, enthusiastic, and flexible Part-Time Veterinary Receptionist / Veterinary Assistant Floater to join our close-knit team!

We are a small, one-doctor, community-driven veterinary practice that takes pride in building relationships with our clients, caring for their pets, and creating a supportive environment for our team. We are looking for someone who is willing to wear multiple hats and enjoys the variety of working in both our reception area and treatment room.

This is a wonderful opportunity for someone new to veterinary medicine who is eager to learn, someone looking to gain experience in the field, or someone who values a fulfilling career with a healthy work-life balance.

Our Schedule

• Monday – Thursday
• 8:00 AM – 6:00 PM
• Part-time hours with scheduling flexibility based on practice needs.
• No regular Friday, Saturday, or Sunday hours.

Reception Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Answer incoming phone calls, assist with client questions, and schedule appointments.
• Check clients in and out for appointments.
• Maintain accurate client and patient records in our practice management software.
• Process payments and assist with invoicing.
• Communicate appointment reminders and follow-up information.
• Assist with prescription refill requests and client communications.
• Maintain a clean, organized, and welcoming reception area.
• Help keep the daily schedule running smoothly and communicate with the medical team.

Veterinary Assistant Responsibilities

• Assist the veterinarian and veterinary team during appointments and procedures.
• Help safely and compassionately handle and restrain dogs and cats.
• Prepare exam rooms and treatment areas for appointments.
• Obtain and record patient weights and basic vital information.
• Assist with collecting samples and performing in-house diagnostic testing as trained.
• Help with animal care, including feeding, cleaning, and patient monitoring.
• Clean, disinfect, and maintain exam rooms, treatment areas, and equipment.
• Assist with stocking supplies and maintaining an organized treatment area.
• Provide compassionate care and comfort to our patients throughout their visit.

What We Are Looking For

• A positive attitude and willingness to learn.
• Someone dependable, adaptable, and comfortable with changing priorities.
• A team player who understands that helping one another is essential in a small practice.
• Strong communication and customer service skills.
• Comfort working with both people and animals.
• Someone who can stay organized and maintain a calm, friendly demeanor in a busy environment.
• A genuine interest in veterinary medicine and providing excellent patient care.

Veterinary experience is a plus, but not required! We are happy to consider someone new to the field who has the right attitude, work ethic, and eagerness to learn.

Why Join Ladysmith Veterinary Hospital?

• Be part of a small, close-knit team where everyone matters.
• Work in a community-focused practice where relationships are important.
• Enjoy a flexible schedule that allows for a great work-life balance.
• Gain hands-on experience and opportunities to learn multiple aspects of veterinary medicine.
• Work alongside a team that values communication, flexibility, and supporting one another.
• Have the opportunity to grow with our practice as we look ahead to changes and new opportunities in 2027.

Room to Grow: While this position is initially part-time, there is potential for the role to transition into a full-time opportunity as the practice grows and needs evolve.

The Bottom Line

We aren't necessarily looking for someone who knows everything. We are looking for someone who is excited to learn, willing to jump in wherever needed, enjoys being part of a team, and wants to make a difference in the lives of pets and the people who love them.

If you are looking for a welcoming place to learn, contribute, and grow while maintaining balance outside of work, we would love to meet you!

Come grow with us at Ladysmith Veterinary Hospital!

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.