Venue Support Officer/Accommodation Manager - Hinterland Hotel / Motel

at; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading hotel group in Gold Coast City is seeking a Venue Support Officer to manage the operations and guest experience at the Hinterland Hotel/Motel. Responsibilities include financial reconciliations, stock control, and managing motel accommodations. Ideal candidates will have hotel management experience, strong customer service skills, and an organized approach to administration. This position plays a crucial role in ensuring guest satisfaction and operational efficiency.

Qualifications

• Experience managing accommodation operations and delivering a premium guest experience.
• Ability to communicate effectively via phone, email, and in person.
• Skill in maintaining organized administration areas.

Responsibilities

• Complete financial reconciliations and maintain point of sale registers.
• Manage stock control, cash variances, and employee training records.
• Drive motel occupancy and ensure high housekeeping standards.

Skills

Hotel or motel management experience

Outstanding customer service

Privacy and confidentiality understanding

Job description

Venue Support Officer/Accommodation Manager - Hinterland Hotel / Motel

Venue Support Officer/Accommodation Manager | Hinterland Hotel / Motel | Dream big with us!

Good food, good drinks, and good people, what could be better? At ALH, our pubs are a place to escape and feel at home. The Hinterland Hotel / Motel is a true community landmark, offering a unique blend of a high-volume tavern experience and comfortable motel accommodation. We pride ourselves on being the go‑to destination for locals and travellers alike, and we are looking for a Venue Support Officer who can manage the heartbeat of our back‑of‑house operations while ensuring our guests feel right at home.

A day in the life of a Venue Support Officer:

• Completion of all financial reconciliations as required including maintaining point of sale registers.
• Maintaining all data integrity in all ALH systems in a timely manner as well as all employee records and training records.
• Manage stock control and stocktakes within the Venue as well as identify and highlight cash and stock variances.
• Ensure all VISA obligations are met and managed for team members in the ALH systems.
• Reviewing all venue generated reports and providing feedback to key team members.
• Assist Management Team in achieving expected audit results as well as Compliance and Loss Prevention.
• Manage all motel accommodation operations, including guest relations, room allocations, and overseeing housekeeping standards.
• Drive motel occupancy and revenue while ensuring every guest has a seamless check‑in and check‑out experience.

Qualifications

About You:

• You have experience in hotel or motel management and understand how to deliver a premium guest experience.
• You provide outstanding customer service with enquiries via phone, email and face to face.
• You understand the importance of privacy and confidentiality with sensitive information.
• You maintain the administration area in a well organised and professional manner at all times.
• You support the Venue team with service on the floor during peak times of trade.

Additional Information

We are together creators
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.