Venue Operations Supervisor

State Sport Centres; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free parking

MSAC Gym and Performance Membership

Discounts at SSCT outlets

Complimentary court hire for casual SS

Job summary

State Sport Centres Trust is seeking a Venue Operations Supervisor to oversee the setup, delivery and pack down of sporting events, trainings and community bookings across SSCT venues in Melbourne. You will coordinate daily venue operations, manage event infrastructure, and lead Venue Operations Officers to ensure safe, high‑quality delivery.

You will promote customer service excellence, work with partners and contractors, and uphold safety, risk and facility standards to keep venues safe, clean

Qualifications

• Leadership experience in venue or event operations
• Strong communication and interpersonal skills
• Ability to manage multiple priorities in fast-paced environments
• Problem-solving and decision-making under pressure
• Experience contributing to operational procedures and safety initiatives
• Valid Working with Children Check or ability to obtain
• First Aid and CPR qualifications
• Australian working rights

Responsibilities

• Overseeing setup, delivery and pack down of events, competitions, training and community bookings across SSCT venues, ensuring safety and compliance.
• Coordinating daily venue operations including technical requirements, infrastructure and presentation standards.
• Leading and supporting Venue Operations Officers while collaborating with internal stakeholders, partners and contractors.
• conducting venue inspections, identifying hazards and promoting safety initiatives.
• Assisting with event planning, pre/post checks and maintenance activities.
• Providing hands-on operational support including equipment maintenance and venue set-ups.
• Maintaining high levels of customer service and acting as a positive ambassador for SSCT.

Skills

Leadership

Communication

Prioritisation

Problem-solving

Procedures & Safety

Working with Children Check

First Aid/ CPR

Australian work rights

Forklift (desirable)

Working at Heights (desirable)

Job description

The Victorian State Sport Centres Trust (SSCT) operates and maintains over $1 billion assets including four of Australia’s largest multi-sport venues, the Melbourne Sports and Aquatic Centre (MSAC), the State Netball and Hockey Centre (SNHC), Lakeside Stadium incorporating the State Athletics Centre, and Knox Regional Sports Park including the State Basketball Centre (SBC).

Unlike other major international standard venues that host sport and entertainment events, SSCT venues also provide access for users at all levels, from elite and professional athletes to school and community participants 7 days per week, up to 16 hours a day.

Through the provision of access for all, SSCT makes a unique and significant contribution to Victoria’s sport sector.

Four Workplace Values underpin the work we do: Teamwork, Safety, Excellence & Respect.

About the role

As the Venue Operations Supervisor, your primary responsibilities will include:

• Overseeing the setup, delivery and pack down of sporting events, competitions, training programs and community bookings across State Sport Centres venues, ensuring all activities are delivered safely and in accordance with Event Plans, Operational Risk Guidelines and Standard Operating Procedures.
• Coordinating the daily delivery of venue operations, including technical and logistical requirements, event infrastructure, equipment movement and venue presentation standards.
• Leading and supporting Venue Operations Officers while working collaboratively with internal stakeholders, sporting organisations, event organisers, tenants and contractors to ensure successful event delivery.
• Conducting venue inspections, identifying hazards, promoting safety initiatives and maintaining compliance with workplace health and safety requirements, emergency management procedures and facility standards.
• Assisting with event planning, implementation and evaluation, completing pre and post-event checks, administrative planning and preventative maintenance activities.
• Providing hands‑on operational support including equipment maintenance, minor repairs, venue set‑ups and ensuring facilities remain safe, clean and operational at all times.
• Maintaining high levels of customer service and acting as a positive ambassador for State Sport Centres Trust when engaging with patrons, sporting partners, clients and stakeholders.

Required skills and qualifications

• Demonstrated leadership experience within venue operations, event operations, sport, recreation or similar environments.
• Strong communication and interpersonal skills with the ability to build effective relationships with staff, clients, event organisers and patrons.
• Experience working in fast-paced environments with multiple competing priorities and operational demands.
• Strong problem‑solving skills with the ability to work autonomously, show initiative and make sound decisions under pressure.
• Experience contributing to operational procedures, safety initiatives and continuous improvement activities. [PD - Venue…visor (5) | PDF]
• Current Victorian Working with Children’s Check (Employee) or ability to obtain prior to commencement.
• Current Provide First Aid and CPR qualifications.
• Australian working rights.
• Forklift licence and Working at Heights certification are desirable but not essential.

Why is this a great place to work?

You will love working at the State Sport Centres. Here’s just a few reasons why:

Our Patrons and Teams

• You’ll be surrounded by elite athletes daily and supporting a wide range of elite sports and world‑class events, as well as community sport and recreation.
• You’ll be challenged daily and can develop yourself as a person as well as gaining valuable career skills.
• You’ll be part of a dynamic and supportive team of people who are great to work with.

Our Venues

• Free parking
• MSAC Gym and Performance Membership including family and friends’ discounts
• Discount at SSCT food & beverage and retail outlets
• Complimentary court hire for casual bookings across SSCT venues

Our Workplace

• Training and professional development
• Flexible working arrangements
• Employee Assistance Program providing free confidential support for your mental health
• Inclusive environment recognising our diverse workforce and community
• Employee recognition through our Values in Action program

Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities.

The State Sport Centres Trust (SSCT) is committed to the safety and wellbeing of children of young people. We seek to prevent harm of any kind impacting children and young people and have a zero tolerance for racism, child abuse, discrimination and inequality. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.