Venue Manager

The Doss House; The Rocks; On-site; AUD 90,000 - 110,000; Full time

Job summary

The Doss House in The Rocks, NSW seeks a proactive Venue Manager to lead daily bar operations on site. You will oversee opening and closing procedures, supervise staff, and ensure consistent guest experiences across shifts.

Responsibilities include managing bookings and events, coordinating with suppliers, monitoring stock and budgets, and upholding licensing, safety, and presentation standards while supporting marketing activities to grow the venue’s profile.

Qualifications

• Experience in Venue Management and day-to-day operations.
• Strong communication and customer service skills.
• Budgeting and financial reporting experience.
• Event management experience for in-venue functions.
• Hospitality or bar management background in premium venues.
• Knowledge of local licensing and health & safety regulations.
• Ability to work evenings and weekends.
• RSA or equivalent certifications preferred; familiarity with POS and inventory management.

Responsibilities

• Oversee daily bar operations, opening and closing procedures, and staff supervision to ensure smooth service.
• Maintain high standards of customer service and guest experience across all shifts.
• Manage bookings and events, coordinate with suppliers, and monitor stock levels and budgets.
• Ensure compliance with licensing, safety regulations, and presentation standards.
• Support marketing activities and promotions to grow the venue's profile.

Skills

Strong communication

Customer service

Venue management

Budgeting

Event management

Hospitality experience

Licensing knowledge

Flexible hours

RSA certification

POS systems

Inventory management

Tools

POS systems

Inventory management software

Job description

Company Description

The Doss House is an intimate heritage underground bar known for its stylish vintage interior and immersive atmosphere. Located in The Rocks, NSW, the venue offers guests a unique experience that evokes a sense of being transported back in time. It focuses on high-quality beverages, attentive service, and a welcoming environment for both locals and visitors. As a small, character-rich venue, The Doss House values professionalism, hospitality, and a strong commitment to guest experience.

Role Description

The Venue Manager is a full-time, on-site role based at The Doss House in The Rocks, NSW. This role oversees daily bar operations, including opening and closing procedures, staff supervision, and ensuring smooth service throughout each shift. The Venue Manager is responsible for maintaining high standards of customer service, managing bookings and events, and ensuring a safe, clean, and well-presented environment. Key tasks include scheduling and coaching team members, coordinating with suppliers, managing stock levels and budgets, and monitoring sales performance. The role also involves handling guest feedback, ensuring compliance with licensing and safety regulations, and supporting marketing and promotional activities to grow the venue’s profile.

Qualifications

• Strong Communication and Customer Service skills, with the ability to build rapport with guests and lead a diverse team.
• Proven experience in Venue Management, including day-to-day operations and staff supervision.
• Competence in Budgeting and basic financial management, such as cost control and sales reporting.
• Experience in Event Management, including planning and executing in-venue functions and private bookings.
• Previous hospitality or bar management experience, preferably in a premium or boutique venue.
• Knowledge of local licensing, health, and safety regulations relevant to bar operations.
• Ability to work flexible hours, including evenings and weekends, as required by venue operations.
• Relevant certifications (e.g., RSA or equivalent) and experience with POS systems and inventory management are beneficial.