VC / Collaboration Engineer

Downer; Ryde; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Professional development

Flexible work arrangements

Career progression opportunities

Job summary

Downer is seeking an experienced VC/Collaboration Engineer to join the Group Technology team in Australia. You will shape the enterprise collaboration environment, lead the design and lifecycle of Teams Rooms, video conferencing and meeting room technologies, and drive standardisation across Australia and New Zealand.

The role involves DevOps-aligned engineering, observability, and AI-enabled collaboration solutions to improve user experience and service reliability.

Qualifications

• 10+ years in enterprise collaboration or workplace technology environments
• Strong experience with Microsoft Teams as an enterprise platform
• Experience with room technologies and lifecycle management

Responsibilities

• Lead design, engineering and lifecycle management of enterprise video collaboration and meeting room tech
• Define standards and deployment models for Teams Rooms and collaboration environments
• Drive Teams-first meeting experiences and platform standardisation
• Provide technical leadership across meeting room platforms, collaboration services and analytics
• Act as senior escalation point for complex collaboration incidents
• Improve room health visibility and observability

Skills

Enterprise collaboration

Microsoft Teams

Architectural leadership

Vendor management

Stakeholder engagement

Education

Tertiary qualification in CS/Engineering or related

Tools

Teams Rooms

Video conferencing platforms

Job description

Exciting opportunity for an experienced VC / Collaboration Engineer to join Downer's Group Technology team.

This role is suited to a highly capable collaboration technology professional who thrives in complex enterprise environments and is passionate about delivering exceptional video conferencing and workplace collaboration experiences.

Reporting to the Manager Workplace Services, you will play a critical role in shaping the future of Downer's enterprise collaboration environment, providing technical leadership across Microsoft Teams, Teams Rooms, video conferencing platforms, meeting room technologies, device lifecycle management and collaboration service reliability.

Working closely with Workplace Technology, Architecture, Cloud, Security, Service Delivery and business stakeholders, you will drive the modernisation and standardisation of collaboration services across Australia and New Zealand.

Operating within a product-led DevOps model, you will contribute across the full lifecycle including strategy, architecture, engineering, implementation, optimisation and operational governance, ensuring collaboration services remain reliable, scalable and aligned with evolving business and hybrid work requirements.

As Downer continues to modernise its collaboration capability, you will also help drive the adoption of intelligent technologies, observability platforms, AIOps and emerging AI-enabled collaboration solutions that improve user experience, service health and operational efficiency.

About the Role

In this role you will:

• Lead the design, engineering and lifecycle management of enterprise video collaboration and meeting room technologies.
• Define and maintain standards, architecture patterns and deployment models for Teams Rooms and collaboration environments.
• Drive the organisation's transition towards Teams-first meeting experiences and standardised room technology.
• Provide technical leadership across meeting room platforms, collaboration services, interoperability and user experience initiatives.
• Act as the senior escalation point for complex collaboration incidents affecting meeting rooms, video services and executive spaces.
• Improve room health visibility, service observability, analytics and proactive monitoring capabilities.
• Lead collaboration transformation initiatives including room refreshes, platform upgrades and office technology projects.
• Champion automation, repeatable deployment standards and DevOps-aligned engineering practices.
• Partner with vendors, integrators and managed service providers to optimise collaboration service outcomes.
• Promote engineering excellence, operational maturity and continuous improvement.

This is a highly visible role where you will influence the future direction of workplace collaboration technology while ensuring exceptional experiences for employees, executives and business stakeholders.

Our Ideal Candidate

You are a technically strong collaboration technology professional who combines strategic thinking with hands-on engineering expertise.

You are passionate about improving user experience, simplifying technology and delivering reliable collaboration services that enable employees to work seamlessly across offices, project sites and remote locations.

You enjoy working across technical and business teams and are comfortable balancing day-to-day operational responsibilities with long-term technology transformation initiatives.

What You Will Bring

• Tertiary qualifications in Computer Science, Engineering or a related discipline.
• Microsoft Teams and collaboration platform certifications.
• 10+ years' experience in enterprise collaboration, unified communications or workplace technology environments.
• Strong experience with Microsoft Teams as an enterprise collaboration platform.
• Experience supporting and engineering Teams Rooms and enterprise meeting room technologies.
• Experience modernising legacy video conferencing environments and driving platform standardisation.
• Strong understanding of room system design, user experience, interoperability and lifecycle management.
• Experience supporting collaboration technologies across large corporate and distributed office environments.
• Strong stakeholder engagement and vendor management capability.
• Experience contributing to technology roadmaps, service improvements and transformation programs.
• Experience supporting executive and business-critical meeting environments.
• Experience with room analytics, service dashboards and collaboration quality reporting.
• Experience with automation, deployment standards and DevOps-aligned delivery models.
• Exposure to AIOps, intelligent monitoring and AI-assisted support capabilities.
• Experience working within service provider-led operational environments.
• Audio Visual (AV) and collaboration platform certifications.

Benefits Of Working with Downer

• Work with an ASX listed company, working with market leaders.
• Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
  • Professional development programs:
    • Access to professional memberships and industry networks
• Be part of a team that cares, we foster a work environment built on support that is flexible around our employee's wellbeing needs:
  • Flexible work arrangements:
    • Parental leave
    • Employee Assistance Program
    • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including:
  • Discounted services (car hires, hotels, insurance, retail stores, gyms)

Why Downer?

As a trusted name in infrastructure, transport, facilities management and construction, Downer is committed to delivering projects that create a lasting, positive legacy. We're committed to building a team that reflects the diverse communities we serve, and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals.

Even if your experience doesn't align perfectly with this role, we'd still like to hear from you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.