UX & Content Designer

BDO in Australia; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

BDO Australia is seeking a UX & Content Designer to join the Information Technology team on a 2-year max-term contract. You’ll shape and enhance the Global Portal, BDO’s client collaboration platform, through user research, design and content strategy.

Based in Australia across Adelaide, Brisbane, Melbourne, Perth or Sydney, you’ll work with product and technology stakeholders to deliver accessible digital experiences that help BDO teams and clients collaborate effectively.

Qualifications

• Experience in UX Design, Content Design, Service Design, or similar roles.
• Experience conducting user research and translating findings into actionable recommendations.
• Experience creating wireframes, prototypes, user flows or journey maps.
• Strong stakeholder engagement, communication and influencing skills.

Responsibilities

• Conduct user research through interviews, surveys, usability testing and feedback analysis.
• Identify user needs, pain points and opportunities for improvement.
• Maintain user personas, journey maps and experience artefacts, and use UX audits, feedback and behavioural insights to identify opportunities for improvement.
• Translate insights into user journeys, wireframes, prototypes and experience concepts.
• Improve content, navigation, onboarding resources and support experiences across the platform.
• Enhance information architecture to improve usability and content discoverability.
• Partner with product, technology and business stakeholders to deliver user-centred solutions.
• Analyse user feedback and behavioural data to inform continuous improvement initiatives.
• Champion accessibility, usability and best-practice UX and content design principles.
• Contribute Australian user insights to local and global platform initiatives.

Skills

UX Design

Content Design

Service Design

Digital Experience

Education

UX Design qualification

Tools

Figma

Job description

We’re BDO, a global professional services firm connected to local markets. Our people work together to provide specialist expertise, helping businesses achieve their goals.

We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.

Whether you’re building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.

About the Role

We are seeking a UX & Content Designer to join BDO’s Information Technology team on a 2-year max-term contract, helping shape and enhance the experience of Global Portal, BDO’s client collaboration platform.

This role can be based in our Adelaide, Brisbane, Melbourne, Perth or Sydney offices, working as part of a nationally connected team.

Reporting to the Global Portal Product Manager, you will combine user research, experience design and content design expertise to understand user needs, identify opportunities for improvement and influence the evolution of the platform. Working closely with technology, product and business stakeholders, you’ll help create intuitive, accessible and effective digital experiences that improve how BDO teams and clients collaborate.

About the Team

BDO’s Information Technology team is part of our national shared services function, providing the technology, systems and digital platforms that support our people and clients across the firm.

As part of the Global Portal product team, you’ll help deliver and continuously improve BDO’s secure client collaboration platform. Global Portal enables BDO teams and clients to securely share information, manage requests, collaborate on engagements and access key documents in one place.

You’ll join a collaborative team focused on innovation, user experience and continuous improvement, working closely with stakeholders across Australia and the broader global network.

About the Opportunity

In this role, you’ll:

• Conduct user research through interviews, surveys, usability testing and feedback analysis.

• Identify user needs, pain points and opportunities for improvement.

• Maintain user personas, journey maps and experience artefacts, and use UX audits, feedback and behavioural insights to identify opportunities for improvement.

• Translate insights into user journeys, wireframes, prototypes and experience concepts.

• Improve content, navigation, onboarding resources and support experiences across the platform.

• Enhance information architecture to improve usability and content discoverability.

• Partner with product, technology and business stakeholders to deliver user-centred solutions.

• Analyse user feedback and behavioural data to inform continuous improvement initiatives.

• Champion accessibility, usability and best-practice UX and content design principles.

• Contribute Australian user insights to local and global platform initiatives.

About You

You are passionate about understanding user behaviour and improving digital experiences. You enjoy combining research, design thinking and problem-solving to create solutions that balance user needs with business objectives.

You will also bring:

• Experience in UX Design, Content Design, Service Design, Digital Experience or a similar role.
• Experience conducting user research and translating findings into actionable recommendations.
• Experience creating wireframes, prototypes, user flows or journey maps.
• Strong stakeholder engagement, communication and influencing skills.
• A practical, evidence-based approach to problem solving.
• Experience working collaboratively across product, technology and business teams.

Ideally, you’ll also have:

• Qualifications in UX Design, Human-Centred Design, Service Design, Digital Design or a related discipline.
• Experience improving client-facing or enterprise digital platforms.
• Experience using Figma (not essential but highly regarded)
• Experience with content design, information architecture or digital support experiences.
• Experience optimising SharePoint-based help centres, hubs, onboarding resources or digital support experiences (not essential but highly regarded)

This is an excellent opportunity for someone who enjoys advocating for users, influencing digital experiences and contributing to the ongoing evolution of a platform used by both BDO teams and clients.

Why BDO?

Working for BDO you will be part of a growing and market leading professional services firm.

Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.

Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.

We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.

Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.

Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.

With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.

Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).

We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at [e-mail]