Underwriting Assistant, Sa (Parental Leave Cover)

Chubb; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

A leading global insurance provider in Melbourne is seeking an Administrative Coordinator to manage policy processing, support underwriters, and provide crucial administrative assistance. The successful candidate will possess excellent communication skills, a proactive approach to teamwork, and strong analytical abilities. Responsibilities include coordinating correspondence, undertaking pre-renewal underwriting reviews, and collaborating with internal stakeholders. This role offers benefits like flexible working arrangements and opportunities for career development.

Benefits

Flexible working approach

Education assistance

Health and wellbeing support

Qualifications

• Strong written and verbal communication skills are necessary.
• Demonstrated customer service experience is important.
• The candidate should exhibit analytical and organizational abilities.
• Must be able to work under pressure and meet tight deadlines.
• Awareness of the insurance industry and the company's market position is required.

Responsibilities

• Provide administrative support, manage correspondence and clerical duties.
• Prepare pre-renewal underwriting reviews and ensure correct referrals.
• Build relationships with potential producers within underwriting guidelines.
• Support stakeholders with product and business inquiries.
• Collaborate with departments to identify marketing opportunities.

Skills

Excellent communication skills

Excellent customer service ethic

Analytical and organizational skills

Proactive involvement with department objectives

Confidence with Microsoft Office Suite

Education

Australian Insurance Institute qualifications or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM – Dynamics

Job description

Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self. Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide.

Your Role

The primary purpose of this role is to cover all aspects of policy processing in the Branch and support the Production and Marketing Manager and Underwriters in the administrative and office co‑ordination tasks. This includes, but is not limited to, tasks such as entering data into underwriting systems (e.g., Gen Next Portal & Duck Creek) required to track business, issuing policy documentation & standard correspondence, handling accounting queries and working with underwriters on reviewing renewal and new business submissions.

Your Responsibilities

• Administrative support to the branch, including managing mail/email correspondence and general clerical duties.
• Prepare pre‑renewal underwriting review, collate underwriting information, ensure appropriate referral and follow up with the relevant account underwriter(s).
• Build and grow relationships with potential producers (or refer to Branch Underwriters) within appropriate underwriting/risk guidelines.
• Assist internal and external stakeholders with product and business queries.
• Work with staff members in other departments to identify cross‑marketing opportunities.
• Assist in general department matters when required, including coordination of producer functions.
• Look for process improvement opportunities and make recommendations to management.
• Handle any other projects as assigned by Team Leader/Manager.
• Generate reports as and when required.
• Provide ad‑hoc assistance to Product Managers & Relationship Manager in SA, including collating monthly reports, preparing data out of MIS, preparing occasional PowerPoint presentations, updating CRM – Dynamics, and managing expenses.

Additional Responsibilities (Ad‑hoc)

• Collate monthly reports.
• Prepare data out of MIS.
• Create occasional PowerPoint presentations.
• Update CRM – Dynamics.
• Manage expenses.

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent customer service ethic.
• Pro‑active involvement with department objectives and service levels.
• A collegial and constructive approach to working with and supporting colleagues within a team environment.
• Well‑developed analytical and organizational skills.
• Confidence and literacy in the usage of Microsoft Word, Excel, and PowerPoint packages.
• Ability to work under pressure and to tight deadlines.
• Understanding of the insurance industry and Chubb's position in the market.

Desirable

• Comprehensive and demonstrable knowledge of commercial insurance products.
• Comprehensive and demonstrable knowledge of commercial insurance underwriting guidelines.
• Australian Insurance Institute qualifications or equivalent experience (or desire to achieve same).

Benefits

• Opportunities to work as part of a dynamic and agile environment that encourages continuous development throughout your career, locally and globally.
• Flexible working approach via the "My One Thing" initiative.
• Education assistance.
• Dress for your day every Friday.
• Maintenance of health and wellbeing, including discounted health insurance, daily breakfast and fresh fruit.
• Option to enrol in the Chubb Limited discounted stock purchasing scheme.

Equal Employment Opportunity

Chubb is committed to equal employment and celebrates individual differences by creating a workplace environment in which everyone feels welcomed, respected and valued.