TSPV - Service Desk Analyst

Compas; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

A recruitment and services company in Canberra is seeking a Service Desk Analyst for a 12-month contract, with a TSPV clearance. The role involves delivering ICT support, troubleshooting issues, and collaborating in a security-sensitive environment. Candidates must have relevant experience and Australian citizenship. This position offers an opportunity to work onsite and contribute to a mission-critical environment.

Qualifications

• Active TSPV clearance and Australian citizenship are mandatory.
• Experience providing end-user ICT support aligned with ITIL principles.
• Proficient in incident diagnosis, resolution, documentation, and escalation.

Responsibilities

• Deliver high-quality ICT support and customer service to internal users.
• Troubleshoot and resolve ICT issues, escalating unresolved matters appropriately.
• Prioritise and triage job queues for timely resolution.

Skills

Customer-focused IT support

Incident diagnosis

Problem resolution

Quality assurance practices

Job description

TSPV - Service Desk Analyst

12-month contract + 12-month extension option

Are you a self-motivated, customer-focused IT professional with a passion for resolving technical issues? We are seeking a Service Desk Analyst with a strong commitment to quality service delivery to support a dynamic and mission-critical environment. This is a TSPV-cleared, onsite role in Canberra, providing first-line ICT support, troubleshooting, and issue resolution to end users. You’ll work within a collaborative and security-sensitive environment, engaging with both internal teams and industry partners.

Location: ACT – Onsite

Key Responsibilities:

• Deliver high-quality ICT support and customer service to internal users.
• Troubleshoot and resolve ICT issues, escalating unresolved matters appropriately.
• Prioritise and triage job queues, ensuring timely resolution and follow-up.
• Utilise knowledge management systems and collaborate with diverse stakeholders across ICT operations.

Key Requirements:

• Active TSPV clearance and Australian citizenship (MANDATORY).
• Experience providing end-user ICT support aligned with ITIL principles.
• Proficient in incident diagnosis, resolution, documentation, and escalation.
• Familiarity with service desk procedures and quality assurance practices.

Security Clearance:

Due to the nature of this environment, candidates are required to have a TSPV clearance to perform this role.

This position is open to Australian citizens with a valid security clearance due to role requirements. We are committed to a non-discriminatory hiring process but, unfortunately, cannot provide visa sponsorship for overseas applicants.

How to Apply

Does this role sound perfect for you? If so, to register your interest in this role, please either contact Kate on (02) 6230 0*** or Click APPLY!

Due to system limitations, we will only be able to contact candidates who closely match the requirements for this role. We appreciate your understanding and encourage you to apply if your experience aligns with the position.

About Compas

Compas Pty Ltd is a Canberra-based, wholly Australian-owned Recruitment and Services company that has been operating since 1987. We specialise in the provision of permanent, contract, and temporary recruitment services, as well as specialised consulting assignments.

YOUR APPLICATION WILL BE TREATED WITH THE STRICTEST CONFIDENCE